Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Tapo camera
I have a Tapo C200 camera. It’s working on local mode only. I’ve tried all the steps to fix it apart from changing the DNS on the router but it appears this isn’t possible. Does that mean I’m stuck only being able to see it when I’m within WiFi range...
Red light Hub 3
Red light on Hub 3 tried steps to fix nothing worked Hub 3 is not warm wifi signal keeps dropping
VM Connect App cannot find Hub 4
My VM Connect App (latest version updated, yes) has not been able to find my hub 4.I have tried resetting my hub bit still non-issue albeit my device and others can still connect to the router and access VM internet, it's just that the connect app ca...
Connection Issues
I have lost all broadband connection since 2.15pm. Tried router reboot and all that. Been through the systems for checking status in area and all it says is there seems to be an issue in your area but none of the usual details about when it will be...
"DHCP RENEW WARNING" - Internet disconnecting for 5-10 seconds every 10-15 mins
Within the past 4-5 weeks my internet has started to drop when gaming in particular and it has become unbarable to use. Here is the key information.Connection drops for 5-10 seconds perhaps 5-10x per hour (Getting worse over time)Using a HomeHub3 in ...
Intermittent connection
For the past 3 days, I've had Internet problems, first the modem started flashing green lights and no Internet the following day everything seemed normal but since then the Internet on WiFi or ethernet is disconnected for a few seconds then reconnect...
Daily Broadband Outages for the last moth
Hi. I frequently experiencing daily broadband outages which last about a minute or two. This happens at least twice a day and it's getting really frustrating .I have been through all the diagnostic steps and tried the usual rebooting of my Virgin S...
Constant changing installation dates
Just moved into a new property. Landlord started a contract with VM. Technician comes out to install the router 5 days after we moved in which is ridiculous in itself. Promised the tenants that the missing fibre optic connection outside would be inst...
WiFi pods not working since HUB 5 upgrade
Hi,Our wifi pods stopped working when we moved from a Hub 3 to Hub 5. We’ve called the technical Helpdesk and they are at a loss despite me saying they need to do something to link them to the new Hub 5. Can anyone give me some advice on how to help ...
Internet down the whole weekend
My Broadband has been down the whole weekend and yesterday I saw some guy trying to fix it he said it should be done within a 2 hours or so but it is not fixed yet this is Monday morning now. I reported this issue on Saturday afternoon and I saw this...
