Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Wifi pod not connecting
Recently moved house and received a new hub, my old pods won't connect to the new hub and I've been unable to get through to virgin, is there a way to reset them so they pair with the new hub?
Red light on WiFi hub 3
The light on my WiFi hub 3 has turned red. The WiFi hub is in open space and doesn’t feel hot to touch but from other posts it says this is due to overheating.I’ve turned the unit off for a full day and it’s still red. I’ve also tried the reset butto...
low device signal strength on Hub 5
So, having rebooted my Hub 5 following a broadband upload speed boost, I ran a network check on the hub and was told there were WiFi Issues. The upshot is that two devices were flagged as "The device has low signal strength, please move it closer to...
Cable for router
I need to reposition my router hub but the supplied cable is not long enough and need to move it 2m away. Does virgin media supply the cable or can I buy elsewhere
wifi pod flashing white light
hi there. i have a hub 3 and recently ordered a wifi pod as the internet connection downstairs was not very good. i plugged the pod in and all it does is pulse with the white light.can anyone please help as it doesnt seem to be working.
Red light hot hub
Hi my hub, think it's a 3, has a permanent red light on which didn't bother me as not hot and Wi-Fi working but now it's hot, it's upright with airflow, this has only happened since I got Virgin TV last year. The hubs are not close and I'm worried ab...
Super Hub 3 Resets Constanty following outage
Hi, looking for advice on my hub re-setting itself following an outage yesterday. The wi-fi has been particularyl poor all week then on Saturday there was an SMS notifcation for two outages. Since then, my hub has been turning itself off, resetting t...
Virgin Media Hub 5x keeps disconnecting many times an hour
My Virgin Media Hub 5x keeps disconnecting from internet then reconnecting randomly every 2-10 minutes. One minute it is ok, then internet stops and I see the white light flashing for a few seconds then internet is back. The wifi stays connected. ...
Netgear Orbi RBR50 not working with Virgin Hub 5
I have a similar but different problem. since Virgin upgraded me from Hub3 to Hub5 my Orbi RBR20 doesn’t take an internet feed from the Hub5 over Ethernet under the Hub3 it all worked happily [MOD EDIT: Post split to create own thread]
Resolved! Broadband down 24 hours now
Broadband has been down since 5pm Saturday 6th July. The service status pages changes constantly, saying engineers are out to fix it, then they are on their way, then the outage has been identified and raised. It went from 1 issue last night, to 2 th...
