UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Been offered a new Hub by email again asking for details, address, phone number etc. Legit offer or scamming?
So due to a strange set of circumstances the Hub5 simply wasn't compatible with my house.It would produce ~600mbps download for 15 mins, go offline for 30s then come back with 1-2 Mbps every time until restart. For context I was paying for 1gbps spee...
As the title says, I telephoned yesterday, spoke to customer service who promised hub upgrade and whilst it was delivered very quickly, it’s the same hub 3 I already have!!Had an engineer out today to resolve ongoing tv/wifi issues - he replaced our ...
Hi, The wall box outside my house somehow has lost the cover a few weeks ago, it was very corroded by weather damage so the wires are just hanging off the walls, probably not the best with British weather so could I get someone to replace it please?...
Hello, as the subject suggests, my WiFi is too unreliable to work with. Checking the service status (sometimes) acknowledges there is a connection issue in this area but gives no clue to when it may be resolved. Can an admin give any further info ple...
At midnight I have lost broadband connection in the NG18 Area ; superhub lights are flashing green and there is no internet. Service checker can’t find my account but app says services are ok in this area. I can’t register loss of service.please advi...
Hi, i have had just had my internet installed last week, and from time to time my connection will dropout, timeout or pages will not load fully. I have a Hub 5 - 1Gbps.I also noticed under my router log it states 'warning, critical and error'. Is thi...
Hi, I recently was sent a new router. I had a wifi pod that was paired with my old router. I have tried to reconnecting it to the new router, but I am not having any luck. I also tried using the Connect App, selecting Add Wifi Pod, but I am receiving...
It only happens with Virgin Media routers as I can connect fine to other places that have different internet providers. It just says "saved" or "failed to connect" on my phone. I have gone through all the troubleshooting steps on Google's page, tried...
I've been experiencing regular drop outs on my Wi-Fi ever since having Virgin installed late last year, sometimes can be a few seconds, sometimes longer, up to 5 minutes or more.Tried all the suggestions, reboots, resets etc but still happens regular...
