Networking and WiFi
For queries with home networking and all things WiFi
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UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

WiFi House Attenuation.png
Sephiroth by Alessandro Volta
  • 0 replies
  • 58 kudos

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

Wifi Spectrum Bad.png Wifi Spectrum Good.png

Outage in S25 + surrounding areas

Since about 11.30 yesterday there has been no internet in S25. Various other people in other S postcodes also have no internet. The service status page is not working, it would be really great to get an idea of when this will be fixed!  


Broadband down in S25

1 June 2024No broadband in the Sheffield S25 area since yesterday. Confirm with neighbours that this is not limited to my own setup. No information from Virgin.

JD15 by Joining in
  • 3 replies
  • 1 kudos

Intermittent Internet, droppouts, signal strength issues

Hiya,That last 10 days I've had internet issues and dropouts. Streaming TV/Film pauses, games disconnect, discord lags and drops, websites delay.I am ethernet checking.Modem mode.Wired household.Checking the router section I can see these types of is...

farske by On our wavelength
  • 21 replies
  • 0 kudos

Hub 5 Ethernet problem

Hi all, I’m having major problems with my hub 5 router, the wifi works ok…. Until I plug in an Ethernet cable, when I connect one the WiFi just drops. We had an engineer out a while back and all he said was to just use WiFi. My problem with that is I...

Tonyf100 by Joining in
  • 4 replies
  • 0 kudos


Nexfibre installed their equipment and went live 2 weeks ago. As we only have copper in our area , we signed up immediately for an install on 17th May. Unfortunately, when they came to prepare the outside of the property the contractors had left the ...

abod by Joining in
  • 3 replies
  • 0 kudos

Resolved! Red light on hub 3

Having been through the automated resetting process a number of times, my hub 3.0 is still showing a constant red light. we have been struggling with slow download speeds (10mb) for a while now. can anyone shed any light on this please?

Re: External cable cover

Hi. I know I’m replying to an old message here but searched for lost cable cover & landed here. We, too, have a cover that can off & blew away. Please could arrangements be made for a replacement?Many thanks,Lee 

Wifi Max request - customer service is AWFUL

I recently used the VMConnect app to assess my signal quality in one of my rooms, and have managed to request a Wifi Max signal booster (I think) via the VM website, which needed me to sign up to a new contract.  I've done this and received an email ...

AndyP2609 by On our wavelength
  • 3 replies
  • 0 kudos