Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Hub keeps dropping Wi-Fi signal
Been with Virgin for the last year and the Hub 5 has been brilliant. Recently it’s started dropping the signal for no apparent reason. Every couple of hours the signal disappears for 30 seconds then comes back. Tried the usual rebooting and checked t...
Re: Wifi router light permanently on red.
Hi I have had the same issue, red permanent light on router rebooted numerous times. Internet is very hit and miss, thanks
Resolved! Is this a good connection..appreciate your feeback
Hello allThis is a typical monitor for me...is this bad???. I have seen some people with a smooth green. Approaching nearly 5 years with VM and next renewal in few months. Connection has always been stable and I have been using my own router since 2n...
Damage to Omnibix outside
 Hi,I wasn't sure where to post this, it noticed others have been helped with similar issues by posting here. I've just noticed our Omnibix has been pulled off the wall and the cable is damaged. Would someone be able to contact me to help get this f...
Loss of service
I am reporting a complete loss of broadband service at BS48 since 11:15 on 2024/10/19. Checked hub, checked all connections, nothing moved or changed. Sudden loss of internet connection while enjoying a movie. And it's no longer as easy to report a l...
Hub 5 constantly drops out in modem mode
I'm having the same issue. Hub 5 in modem mode, been fine for roughly a year since I got the hub, then about 2 weeks ago everything (all devices, WiFi + Network cable) would disconnect from the internet randomly. after restarting everything several t...
Wi-Fi pod hasn’t arrived.
How do I go about checking the status of my WiFi pod order? The app just takes you round in circles and doesn’t allow you to contact anyone directly. I ordered my WiFi pod almost 3 weeks ago, girl on the phone was very helpful, said it should be here...
Complete loss of internet
Complete loss of internet in WA2. Been down since 3.30pm. Service status can’t make its mind up. Is it down or not? I still can’t access it.
Intermittent Connectivity Issues on Virgin Media Hub 5 Potentially Caused by DNS
Hey there,I've been experiencing intermittent connectivity issues that seem to stem from DNS resolution on my Virgin Media Hub 5. Here's a summary of the problem and troubleshooting steps:The Issue:Since September 24th (around 11pm) Intermittently lo...
Need to order another pod
I need to order a second black wifi pod, done all the usual procedure of speedtest through the connect app. Puts me through to a dead end web page, only to try get to speak to someone on webchat.. can never gdt through to anyone before closing time.....
