Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Remote hub reboot
I'm overseas and my Internet back home has been down for over a week. How can I restart my hub remotely?
Super Hub 3 Solid Red Light
Hi,I have had a solid red light on my VM Super Hub 3 router for the past week. The hub is situated in a well-ventilated area, and I have tried switching it off and a factory reset which has not worked. I called the support line this morning and was t...
SuperHub 5 Power Supply
HiI'm receiving a SuperHub 5 on 25th October 2023. I am suspicious that the mains cord lead is not going to be long enough. For my SuperHub 3 I was able to use a 3rd party power supply with a longer cable, however for the SuperHub 5 I would prefer to...
How can I order some of the mesh pods for home?
How can I order some of the pods for home?I’m a new volt customers with the wifi max element added, I’ve got a temp cable run by your install team to allow for my printers/ pc's etc to get online. I need at least one pod to locate my hub in the actua...
Gone Away Form (Moving Into New Property)
Hi Virgin media teamI have signed up for virgin broadband last week and I received an email today about the Gone Away form.I’m not sure what this is about or anything that I should do.Thank you.
Re: Boot up router remotely
I have a similar issue in that I am out of country and unable to access any of the household devices so I'm unsure if it's a power related issue or internet. I saw from above you were able to check at least if the router is on. Would you be able ...
Resolved! wi fi pod
had a hub 3 with wi fi pod connected, changed to a hub 5 now can not get wi fi pod to connect to network, any advice would be truly welcome
Virgin Media Connect app will not connect to hub3
just come back off holiday and it seems that the My Virgin Connect app has upgraded????? Now it won’t recognise or connect to my hub 3 or recognise my broadband at all. What’s the use of an upgrade if it dosent work!??
Recommended to Change Hub Location?
My hub is currently, located right at the front of the house, so currently, it is in the corner meaning the signal doesn't reach everywhere that well. We have 3, pods and it helps a bit, but because we mostly work upstairs it seems a bit counterprodu...
Wifi pod not detected
Hi i have plugged in my WiFi pod and waited 24 hrs but it is not detected on virginmedia connect app so cannot run health check etc. I tried a different location and still not recognised. Any ideas, or am i better off cancelling it and just increasin...
