Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Intermittent total internet loss - long term issue
Hello, I've been experiencing intermittent total internet loss for a while. It's normally a small duration of a few seconds, which causes problems, but it's been getting worse. I thought it was my network for a long time but I've directly connected a...
Hub 4 flashing yellow
Hello all. My Hub 4 has been regularly quickly flashing yellow, followed by a slow white light, for weeks. It does this multiple times a day, often for hours at a time, briefly reconnecting (constant white light) for a few minutes, only to drop out a...
Resolved! Virgin Connect app 'Oops somethings gone wrong on our end'
I have a new hub 5 1gb which is a week old. After a day I was able to connect successfully the hub to the Virgin Connect app to check the speed etc. it worked fine. Since yesterday though I can’t see any of my devices - I just get the message 'Oops s...
Hub flashing yellow!
Hi our Internet connection appears to be down! The Hub has been restarted but just flashes yellow. Should I raise a call for this problem? My wife works from home and this really is not good. Hoping it gets fixed soon...
Unstable connection
Hi guysnew to the board. My broadband and phone lines have had terrible connection the last few weeks we work from home, and the past week we’ve been seeing a huge increase in the amount of times we’ve lost service.today was the cherry on the top whe...
Hub 3 green flashing light and green wifi
So out of the blue today my wifi has gone down and no fixes found on here, nor anywhere else, have worked. I understand that these things can go wrong but what I don’t understand is when I call customer support and speak with someone who was rude, ke...
Resolved! Channel 108 5ghz
Had upgrade to 1gb from 250mb. Channel optimisation is selecting 108 all the time for 5ghz. Everything seems to be working fine wirelessly but this is not a UK channel. I know I can turn it off and select a channel but then my upstairs pod goes off.
Resolved! Hub 5 5GHz causes interference on Freeview
As per the title, having had a Hub 5 more or less forced upon me because telephones, I noticed severe interference on my Freeview TV, picture breakup and audio dropouts. Initially I didn't connect the two and assumed it was just a poor signal and wou...
Hub 5 just stopped working
My hub 5 is only a couple of months old, had no issues as such but this morning (as I was about to log onto work!!) it just stopped and all I am getting is a flashing red light. I have restarted it and followed the “troubleshooting” that says there’s...
Hub5 and Plex
I really hope someone can help me, I'm pulling my hair out over something I think is probably simple.I recently moved and took all my old Virgin equipment with me. Once everything was connected up the engineer said, "Hey, you've got an old hub, let'...
