Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Unknown Samsung device connected to Wi-Fi
I noticed a while ago an unknown Samsung device showing as connected on 2.4G at a very low speed on my hub 5 so I changed the Wi-Fi password and it's still connected, every other device disconnected, how can this unknown device still be connected aft...
Resolved! Re: Red light on hub 3
I have the same issue: My hub 3 is showing a red power light instead of the usual white power light. It is solid red but the hub is not overheating and is kept in open space.Phoned customer support. They checked my broadband connection and said a it ...
Network access: Not allowed
I havent been able to connect to the internet since my installation date 3 days ago (look at my previous post) I have decided to call them up and cancel unless they can reslove my problem. But in the meantime I have done some digging around and have ...
Whatsapp Blocked
Hi I have recently joined Virgin Media and I have an issue that it driving me insane. My WiFi works great apart from the fact I can't phone or video call someone through Whatsapp at all.Whatsapp messages send absolutely fine but any phone on my WiFi ...
Lag, packet loss and dropouts
1 gigabit v5 modem. Was good shortly after box upgrade settled down. The last two weeks ha been dreadful. Losses, latency and connection drops increasing toward the evening. It seems that as more people in the street upgrade, the worse it gets. I've ...
Red light on modem for days
Hi. I noticed there's a red light in my router for the past couple of weeks. The hub doesn't seem to be overheated, and the internet is working just fine, but it's been this unusual red constantly. Any help, I'd appreciate it.
Resolved! New V6 Box
I have just installed my new V6 Box, and the TV is fine. Also, my hard-wired internet is OK, but my WiFi is not working. Any Suggestions please?
No Internet Connection
Hi, there is no internet connection since this morning. My Hub 3 router is showing a green flashing light and the wifi icon is showing green. Rebooted the Hub 3 but doesn't help. My postcode is SM6 9AY, is there anybody who has this same problem? Tha...
Hub 5x modem mode workaround?
So I've been talking to virgin and I'm in the process of having a tech come out as my 1gig BB has been terrible meanwhile I've been wanting to get in to modem mode on the Hub 5x and while you can get to it via http://192.168.0.1/?page=modemmode it do...
optimise network message
When I access the VM CONNECT APP I am getting a message stating I need to 'optimise network'. Message keeps reappearing after the task is performed.
