POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
Hello.I’ve been without the use of my broadband for nearly two weeks now, and I’m THIS close (I can assure you my fingers are really close together right now) to leaving Virgin Media for a provider that actually cares about their long term customers....
Hi there, I've been with Virgin Media or Blueyonder for broadband for getting on for 20 years, I've always been happy with their service but I've been on GIG1 since it first came out and have been offered a Hub5 so many times, I even had time off wor...
hiya,i ordered a wifi pod (for free as part of volt) through the whatsapp chap with an agent. gave them all the details and proof of low speed in an area of the house. they confirmed to me that they successfully placed the order and that i'd get sent...
Hi I have tried resetting the hub multiple times (through the App, reset button, un plug). I have left the hub off for a long period of time (couple of hours) to see if it would cool however the red light remains. I called virgin media only to be tol...
Hi folks, a couple of titles have disappeared on all my devices whilst using Netflix on Virgin Wi-fi. my son watches Big Bang Theory and Friends practically on a loop but they don’t appear to be there anymore whilst using Virgin Wi-fi. They are still...
I have just moved over from Sky to VM. Port forwarding configured but port 443 is blocked. I have checked if ports are blocked via canyouseeme and only 433 is not opened and this is required for the CCTV remotely. I can ping the static iP add for the...
Hi Guys, i've had a flashing green light since yesterday at 9.30PM. It seems to be stuck in an update of some sort. When connected to the hub over WiFi it just states that there is no internet access. According to posts on social media, there are oth...
Hi,I’ve seen that a few people have had the same issues so apologies for repeating however our superhub 3.0 has been showing a solid red light for months now. Our wifi connections are temperamental, sometimes it’s fine, sometimes it hardly works at a...
Hello, Since I switched to Virgin Media I have had constant outages every few days.If there isn't an outage, it slows down significantly. I am not getting the service I paid for at all and there has never been compensation credited to my account.The ...
Can anyone advise how you enable ICMP (Respond to pings) on the Superhub 5?
