Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Connected no internet.
New to Virgin Broadband. First 3 weeks were perfect, however nothing but issues now. We have a Hub 5. First of all my laptop refuses to work, I get a connected no internet message. Mine and all the other phones in the house constantly lose connection...
Hub 3 solid red light
My hub 3 has a solid red light now. I've tried the reset and calling 150 but all the diagnostics say all is OK. I'm concerned it will break down as I work from home and can't seem to get talking to anyone at VM to see what issue might be.
Giving positive feedback?
Does anyone know how to go about giving positive feedback? I had spoken to a really helpful adviser earlier today on the phone regarding a change to my contract and expected to get an email after the call as I normally do after live chats to give fee...
Where is my wifi pod!!
I have been waiting since November for WiFi pods. I have no internet in one of my bedrooms and very poor connection to my Ring door bell. I have tried just about every avenue possible to get someone to send them out!! Spent hours and hours on WhatsAp...
Resolved! Red light on Hub 3
Hi a little concerned as I have a full red light on my hub 3 - and the hub is warm to touch at the top.Recently had engineers here and they replaced by TV box which was faulty. So my hub is the only bit of original issue. Still got a strong WiFi sign...
Technical fault after planned works
I live in the TW16 area and after planned works yesterday my hub will not reconnect. Has anyone else got the same issue, or is there a known problem that is still be worked on?
Continued internet outage
I have two issues that need resolving; my internet stops working approximately 12 to 12:30 pm everyday. There is no connection and as I work from home this is becoming a major issue.Second issue is my hub /router - this must be around 7 years old - c...
Resolved! Red Light on Hub since October
In October my hub started showing a Red Light instead of the white one on the front. I rang the fault line, and Ananya ran some tests and said there was nothing wrong with the hub. After consulting colleagues she said the red light was due to a soft...
Flashing red light
My Hub3 has a flashing red light were it is usually solid white, and although I can connect to it, all my devices show "no internet access" when I am.I've rebooted many times and both ng seems to fix it?
Pods
Hello I’ve got two rooms which get no wifi. And one room with limited / poor access. When I use the Connect app to scan, it seems to use my 4g on my phone for the test results! Therefore not showing any speed problems at all in the app!!! The phone i...
