Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Slow network speeds
Hi all,I have Gig1 fibre and a hub5. I'm getting correct broadband speed into the hub.. but nothing like the speeds I should be getting for any device connected to it (max speed I can get on anything is about 270 Mbps. Currently, I have the hub in m...
IP and Mac Address no listed in the router conected items
HiI have a display screen that connects to my hard wire system in the house, no I know it works because i can access it from the software on the desktop. the problem i have come across is that when I wanted to put the screen on a reserved IP address...
Wifi pod not connecting
Hi my pod wont connect to my hub i done everything still wont. I called virgin so many times and the dont have clue what to do. I told the reporvision the pods and they dont know whats that?! I cant work too due to this. Can someone please please h...
Connectivity Issues
I'm being driven mad by issues with applications, websites not loading correctly, connections timing out - does any of this look like I need an engineer? Not sure what else I can try at this point everything was fine until last week, The issues are h...
red light on hub 5
Keep getting flashing red light on hub. I am working from home and constantly have issue with no internet connection. I checked the hub it cold so no issue there. Also called help desk they said there it no known issue in area however seems to be iss...
Virgin have put me on a new 18 month contract without my consent
I can't believe I'm back here again. I moved home in the summer and was told that as I was moving areas I would have to sign a new contract, but not to worry. A discount was to be applied to make it the price I was paying before and it would expire i...
WiFi pod won’t connect after Hub 5 self install.
Hi, installed a new hub 5 yesterday, but can’t get my WiFi pod from hub 3 to connect. Help?
Wifi pod fan noise
I've just received a replacement wifi pod as the previous was faulty. However, the replacement is extremely noisy and the fan is constantly going into overdrive. Any suggestions would be greatly appreciated, thanks.
I need a replacement for Hub 3
My toddler pulled fell the Hub 3 router and it has stopped working since then. It makes some dangling noise like there's some broken/lose parts inside. Where do I request a replacement or repair?
Hub5X XG-PON Questions
Hi everyone, New to Virginmedia and I have a 1Gbs FTTP install planned at the end of the month. My street was dug up by Virgin this year with green fibre cables installs and chat agent confirmed I will be supplied a 5X hub. Seems info on the 5X is st...
