Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Resolved! Temporary broadband outage/Upstream stuck at 16 QAM
I have noticed that from 28th of November the quality of my broadband has significantly dropped. While download looks as usual at 500 (Mbps) the upload has been dropping to 1-8 (Mbps) and occasionally but only for short moments going back to 52 (Mb...
How to request Hub5?
I'm currently on Hub4 and have heard that 1gb users are given Hub5. I've also heard the Hub5 has a better WiFi signal compared to the hub4 which will hopefully help as my WiFi keeps dropping from the Tivo boxes which then i have to restart to get the...
Bad network keep getting slow internet
02-12-2023 11:13:47noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;02-12-2023 11:08:43noticeUS profile assignment change. US Cha...
Resolved! 2.4Ghz not working on hub 4
Good afternoon, I was upgraded to the Hub 4 from Hub 3 in late November and like many of your other customers I no longer have the 2.4Ghz connection to my older devices. I have conducted all of the above recommendations after splitting, renaming and...
Resolved! Router upgrade, what happens with the pods
Currently on hub3 volt 250 and will be upgrading to gig1 with hub 5 in the coming weeks. I have 3 WiFi pods setup with the hub 3 will these have to be paired with the hub5 when it arrives? There’s no reset buttons on the pods so not sure what happens...
VIRGIN YOUR GAME IS UP
I have spoken to other customers and your customer service can only be described as ‘criminal’. We know what you do, we call you up and what happens is we usually wait about 30 minutes til we speak to someone… then IF it’s a subject that requires a l...
Hub 3 Red Light
Hub has a permanent red light even after resetting etc… where can I get a new one? No simple menu to just get it swapped out. Intermittent signal affecting connected devices.
WiFi pod
I have slow Wi-Fi speed throughout parts of my house, I have tried to order one through the app and even the speed test shows it’s fine when it is not. I was told when the representative came to my house that’s since Its a large house they should giv...
No internet connection - Update in progress
Router appears to be working and can be connected too, solid white light showing. Tried all the switch on/off and checked all connections possible, internal and external. Accessed the router using 192.168.0.1 says there is update in progress. Looks t...
Splitter Box Removal
Hi - I have an old, large and unsightly splitter Box which used to hold the TV and phone cables. It now only has the router cable running into it and I would like it removed. I've tried without success to have an engineer sent out but I understand th...
