Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Resolved! Deco mesh modem mode on hub
I recently installed T - Link deco mesh to boost my wifi coverage . So I logged into my hub 3 to disable the hub Wi-Fi , to do this I have to choose modem mode this disables the router wifi. Thing is when you do this only Ethernet port number 1 rema...
Problems with Zenmarket.jp
I've had problems accessing www.zenmarket.jp for a while. It works intermittently but quite often it won't load or certain pages won't. I have this issue on my phone as well. I assumed it was an issue with Zenmarket. But yesterday when I was shopping...
Router broke
Help, the fibre cable has been broken off the back of the router. Can I fix this?? Or do I need to order a new one??
Broadband cable damaged
Hi, how do I book an engineer to fix the broadband cable in the garden? It’s been damaged by some contractors, thanks!
Hub 5.0 solid white light but no internet
Hi - have a Hub 5.0 which is showing a solid white light, and whilst it seems to show a connection to the WiFi network, it says “no internet connection”I’ve rebooted the Hub and checked all the connections, but am a bit stumped.Ran a test on the kit ...
Technician review
I would like to give praise to technician Leah (22137) Very polite quick and helpful and bang on time for the appointment!
Contract and broadband not received
Got a confirmation my order was placed. Was due to arrive on 2nd November. I still have not received the contract email or any follow up confirmation. This was for the broadband and streaming box.
Re: Red light on hub
Hi, I seem to have the same problem. Red light on hub continuously. I've tried restarting, rebooting, and turning off overnight. Hub in well ventilated place, away from storage heater and window, but no problem with connection, and hub doesn't fee...
Red light on hub
My router is showing a constant red light, is quite hot at the top. It is in a well ventilated area. Struggling to get through to someone who can help to trying here, I think I need a replacement. Any help would be great.
Resolved! New to virgin red light on hub
New to virgin Broadband hub 3, light is red only had for a week. It was when it was installed. when went amber for a day now red again. Should I be concerned? Should I phone them ?Wifi has been working ok I think. When I check status a couple of time...
