Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Why two TV boxes showing in VM Connect app?
I wonder if anyone has experienced this in the VM Connect (iOS) app whereby having successfully set up my second WiFi Pod, “My network” now shows two TV boxes when I only have one TV 360 box. The original TV box is showing as “Not connected” but ther...
Wifi pods
Hey there please help, I have gone through the connect app all around my house in two different directions I have less 10mb the app says I needs pods but just tells me to login to order which I already am so I log in again just takes me back to to my...
router keeps powering itself down
My virgin media router keeps turning itself off, have reset it 3 times know and the problem still persistsAlso cannot connect to my router using 192.168.0.1/192.168.1.1
Flashing red lihht
Since yesterday morning had no WiFi and phoned virgin to be told engineer booked to come today between 12 and 4. Never received any confirmation so phoned back yo be told operator hadn't booked engineer and I will now need to wait till Monday. Di...
Poor Wifi coverage
Hello,We've recently had a home extension and now several areas in the house are not able to reach the Wifi. I've followed the advice online to run a download speed check but the VM connect app will not work as no wifi is present in the affected room...
Local DNS suffix is now cable.virginm.net
4 days ago I received and setup my Virgin Hub 3.I then put the Hub 3 into modem only mode and connected this to my Linksys Velop mesh WiFi router.Everything was working fine until the early hours of this morning when lots of things on my local networ...
Impossible to order Wi-Fi pods
Hi I am in the exact same situation in this frustrating merry go round (not so merry!). I was on the phone for almost an hour, and whilst the chap tried his best, there simply is not an option to order the wifi pod, despite him being adamant there sh...
Impossible to order wifi pods
I followed all the steps, downloaded the connect app and did the scan. The results in the office are terrible yet impossible to order pod. Online and on our account, I keep getting sent round and round in circles. Please advise, thanks.
Speed not as promised
Absolutely sick and tired of trying to sort our broadband speed issues. Upgraded to Gig1 after almost cancelling as we thought it would be more beneficial than swapping providers but our speed is now worse than it was with our previous package. We ha...
Internet issues - keeps dropping
Having problems with internet since yesterday. Please help [MOD EDIT: Subject title changed for clarity]
