UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Having intermittent signal issues, computer goes offline, have to restart again and configure to reconnect. Ever since landline is plugged to the router this has happened! 4 days and on going! Virgin response you have signal issues call back after 16...
This past five days we’ve experienced issues with our WiFi dropping out. It’s happening about every 30 minutes. I have turned off hub/router. Have turned off devices , tried all suggested checks etc and still having issues. We had no problem whatso...
Hello I renewed my contract yesterday. One of the provisos was getting the hub 5 and returning the hub 4 (I've had several issues with the Hub 4 - not least of all the SSID resetting if you change it...)I was told I need to contact Technical to sort ...
My Broadband dropping constantly 1gig package, hub5 not sure what is going on with my broadband but drops constantly
Hi,My broadband's suddenly started disconnecting around every 30 minutes or so since my Superhub 4's fireware was updated over 2 weeks ago, the same update which changed the modem mode light to a solid green.The Superhub 4 is configured in Modem Mode...
Hello, I have been experiencing intermitent internet for a couple of weeks now both on the WIFI and hard wired side of things. Here is a copy of my current network log. As you can see there are many unicast errors but also dynamic range window violat...
It took some doing getting one but finally received one yesterday, everything is fine removed Hub 4 plugged Hub 5 in and was back online in 30 minutes or so. Had the odd problem of getting into the hub settings the password on the back the e looked l...
HiNew to the forum and hoping somebody can help/advise.I have fibre broadband from Virgin Media. No issues for years. On Monday around 10 am it stopped working. I did various troubleshooting but no joy. Got onto support. Initially they decided the fa...
Hi, I've been trying to order our first pod via the chat with no joy. Is there another way of requesting one?Thank you
Hi all,After wasting 4 hours speaking to 4 different customer service agents over the past two weeks I am aghast at how hard it is for Virgin to send me some Wi-Fi boosters. I have a three floor house and Wi-Fi only reaches the downstairs. Can somebo...
