Networking and WiFi
For queries with home networking and all things WiFi
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Resolved! Wifi no longer visible on London underground

Hi all,  I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out?     [MOD EDIT: Please see update on post 111 here]      

ruswit by On our wavelength
  • 141 replies
  • 1 kudos


UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

WiFi House Attenuation.png
Sephiroth by Alessandro Volta
  • 0 replies
  • 58 kudos

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

Wifi Spectrum Bad.png Wifi Spectrum Good.png

Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 40 kudos

Wifi pod making a noise is it safe ??

One of my virgin wifi pods is making a noise that sounds like a fan. Is it safe to still use or should I turn it off as it could be a fire risk?It seems to still be working currently.I turned it off for a period but the noise returned as soon as it w...

Resolved! Hub 5 connection dropped IP address invalid

Had Internet issues over the weekend then hours on this Monday and Tuesday.  3 hours yesterday on one call, passed from one agent to another about four/five times each time starting from scratch. I have an issue with the hub not connecting since last...

Yale hub

Hi, Ihave a inquiry regarding the Virgin 3 router in relation to the Yale alarm system hub. The problem is that when there is a internet outage the hub remains offline after the internet is reinstated. Been in touch with Yale support and they suggest...

spear by On our wavelength
  • 2 replies
  • 0 kudos

Resolved! Technical Fault You Won't Fix ??

Before I contact disconnections (I'm that angry), please give a a sanity check her !I has an issue with my home hub 2, with poor wifi and red power light all the time.I followed process, hub was confirmed faulty and a replacement dispatched.I fitted ...

Virgin Wi-Fi pod low speed.

I had the exact same issue as you with the plume pods they were utterly useless. Placed my three pods on each floor in the middle of my property on landing / hallway areas (3 storey house). Speeds dropped to 30mbs some devices on Wi-Fi then refused t...

Ethernet down but WIFI ok

Hi there,The Hub was working fine nearly for 1 year before having this issue on Saturday night (20-Jan)Now, the Hub 3.0 Wifi is working, but ethernet is down. Exactly same issue mentioned in these two posts.

chowhk by Joining in
  • 7 replies
  • 0 kudos

Wifi Pods not connecting

Having received a replacement (of another defected replacement) wifi pod, the two pods I have in my house have dropped out and I cannot get them reconnected.  The white slow blinking light is on both and the Virgin Connect app cannot detect either po...

jon30red by Joining in
  • 5 replies
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Have upgraded my broadband to 1G, previously needed WiFi boosters which weren't great and still not getting decent WiFi upstairs.  When I ordered the 1G I asked for the 3 free pods to be told I had to order one at a time.   Pointless as I know I need...

Resolved! Virgin hub

My type 3 Virgin Hub is successfully connected to my wife's laptop.However, it has suddenly had problems when connecting to my PC, which is situated very close to the hub and is connected via an Ethernet cable.   When I right-click on my Network icon...