Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Packet loss
Been getting packet loss for at least 4 months now consistently , Currently on hub 5 router mode, upgraded plan to Gigabit broadband, changed ethernet cable and tried tp link powerline adapters none of them yet to fix my issue.Notes: Gets alot worse...
Can't order wi-fi Pod via App
I've run the check on the Connect app which confirms I have a weak area in my house. I'm eligible for a free pod, but the Connect app doesn't actually do anything - it suggests I click to chat on-line to see if pods are 'right for me', but the link ...
Virgin Media and old CATV ductwork.
Hi all, due to have a bb install on Wednesday. This house is the 3rd up on a private driveway. The path at the bottom has Virgin signage on black plastic caps. Up to my house is green ductwork which goes right up to the house to a box on the wall tha...
Dropouts, T3 timeouts, dropped packets. Escalation needed asap
Forum Team please escalate it to Network Team or something because I had 5 engineers already and they were just changing coax cable, wall box, hub and all the nonsense. I need someone who look outside of the property like in the street cabinet and fi...
Internet keeps dropping out
Hi,Recently moved house and signed up to VM. Our internet keeps dropping out intermittently. Have ran checks on App and via VM website but always reports back that no issue has been found. But something isn't right. I was sat close to the router yest...
Hub4 Fan running constantly now
HeyFor the past month my Hub4 Fan has been running at full (or what I think is full) non stop. I've tried using compressed air to get dust out but it hasn't relented. I've had the hub for years now. I'm just wondering if anyone had experienced this w...
HELP!! Connect app Sorry We couldn't connect you to the server. Please try again in a moment.
Some time last year my VMConnect app stopped recognising my login/connecting to the server... I get as far as a red topped white screen on my iPhone that says:Sorry! We couldn't connect you to the server. Please try again in a moment. (Try Again)It d...
WiFi Pod Problems Since Upgrading to Hub 5
A few weeks ago, I contacted Virgin Media about problems I’d been having with my home Broadband connection. I managed to get upgraded to the Hub 5 but then had a problem where it wouldn’t connect to the WiFi Pod I have. Someone from Virgin then reset...
Major outage with no idea when services will be restored :(
Hi, so since Monday at around 12pm the area that I stay in has been without broadband and TV services and I was just wondering if there is a way to find out exactly how long I’ll be without internet for as it has been frustrating to say the least che...
Hub 3 stuck on ‘updating’ following upgrade?
Hello there,Posting for some help with an issue with our wifi. Our package with virgin is in my mothers name and recently she was called up about upgrading, something she did and we then immediately called up to reverse as the price she was quoted on...
