Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Resolved! 2.4GHz WiFi grinds to a halt / unusable
HelloI have an issue where my 2.4GHz WiFi connections grind to a halt and become unusable.Ethernet and 5GHz are fine, speedy in fact and have no issues.As far as I can tell the issue arises when our phones (iPhone 13 and 13 Pro) switch over to a 2.4 ...
Router moving
I've recently moved my pc that was always wired into my office (upstairs) and have been struggling connection wise. I have 1gb downloaded speeds but my pc is only getting 30mb download. My work laptop that is next to my pc is getting around 300mb. I...
Virgin media pod
Hello, I have received a second white WiFi pod , this one isn't connecting it's been flashing white for around 4 hours now , I have tried in different rooms , switched hub5 off and on etc the first one I had connected within 10 minutes and I can move...
Resolved! Significant latency and connection problems
Hi all, for the past month at least I have been experiencing lag spikes.It's most noticeable during video calls for work where I will be disconnected for 20 - 30 seconds and in online gaming, where the ping spikes and I get booted from the game. Ther...
Red light on hub constantly on
This evening the red light on my hub came on and have run thru all the troubleshooting to no avail. Having to work from home so this is a bit of a nuisance. Does anyone know how long it would take for a replacement router to arrive?
Resolved! Hub 3 Red light constantly on
I had a text from Virgin media to say we had planned maintenance on Monday 9th September but I never saw any outage or loss of service that day.Last night Wednesday 11th the internet dropped out completely and when I checked the router I noticed the ...
Resolved! UniFi setup with VM
I have a unifi cloud console that I want to install at a site which currently runs TalkTalk internet, I am nearly ready to switch to VM broadband, I have a question regarding Ubiquiti's UCG-Max cloud gateway and how I can connect it in a way that it ...
Waiting for previous owners service to be disconnected
I have just moved into a new property as the new tenant. I am a new customer of Virgin Media and so set up an installation date for last week, only to get told that the old tenants have not disconnected their services. I was told that I am unable to ...
Resolved! Regular drops in speed and repeated router reboots
I've been having issues with my broadband speed for about a week now. I'm on Gig1 full fibe, with a Hub 4 router, and regularly get 950-985 Mbps download and about 100 Mbps upload.On 5 Sept, I began to notice that webpages were loading incredibly slo...
Router Upgrade SH2?
Hi, i have a Super Hub 2, which understand is now outdated and should be replaced by Virgin. Tried the the 0345 phone number but then the online help tool does not lead to an upgrade router option that i can find after several attempts to trawl thro...
