Networking and WiFi
For queries with home networking and all things WiFi
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Forum Posts

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

Wifi Spectrum Bad.png Wifi Spectrum Good.png


UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

WiFi House Attenuation.png
Sephiroth by Alessandro Volta
  • 0 replies
  • 56 kudos

Resolved! WiFi Pod

Took delivery of a new Hub 5 recently but my Pod fails to connect to it.  The VM Connect App initially saw the Pod on the network but advised that it was "unconnected".  Have since tried it in various rooms and power sockets but it only ever shows a ...

NigelJB by Tuning in
  • 1 replies
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Connect app can’t find hub 5

Just got a new hub 5. Installed it, rebooted it several times and have done a factory reset. I am not on any VPN. I have tried connecting the vm connect app but it can’t find the hub. Now I can’t connect my Wi-Fi pod so all dependant devices can’t co...


Resolved! Wi-Fi dropping off

My Wi-Fi keeps dropping off but when I use VM connect it tells me I have good internet. This isn’t generally just one location in my house either. If I want to watch something on Amazon prime via my firestick in the kitchen the only way I can get a s...

New Virgin Hub 5 and NetGear router help

Hey everyone I received a new Virgin Hub 5 today, I’d previously had the 3 I think? I had an Ethernet cable running from the Virgin Hub to my NetGear AX1800 WiFi 6 Router upstairs in the middle bedroom. So I swapped over the hub today and it connecte...

Slower than expected WiFi

I pay £52 a month for a 1gb WiFi speed which barely hits above 100mb. Then why I call customer service and complain to see if it will get sorted you end the phone on me. I would like someone from virgin media to explain to me on why you treat your cu...

Louis211 by Joining in
  • 3 replies
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VM booster stopped working - trying again

Hi. Posted the following some weeks ago:Hi. I have a pair of virgin supplied power line boosters pg9072lg. Signal has been fine for ages but recently stopped. Have gone through set up and re pairing to no avail. Noticed the white power light is not o...


Wifi pod request

HiI have the Gig1 Volt package. Using the VM Connect app and running repeated scans the wifi download speed in one room varies throughout the day between non-existent (when the app can't scan at all) and 67 Mbps. The rest of the house has strong wifi...

CC215 by Joining in
  • 3 replies
  • 0 kudos