Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Upstream dbv
What value is acceptable where it shouldnt cause issues with gaming? Mine is saying 39 dbV on upstream
Wifi Pod nightmare
Hello everyone, does anyone know how to connect a wifi pod to a 360 router, volt gig1? I have tried everything, and I'm afraid I need to ask for some help on this one I'm stumped. Virgin Connect app shows nothing is connected, which is clearly not ...
Omibox is damaged
Hi I’ve noticed my omibox is broken the wifi still works but the wires etc are exposed. I’ve tried phoning but there seemed to be no option for the box
Broadband down in dy8 postcode
No broadband in dy8 area affecting me an neighbours so not isolated nothing on status checkers or 0800
No Ranging Response received - T3 time-out
every time i see this in network log, at that time, my internet drops out 5 weeks a go i got a replacement hub 3i put a fan next to it so it doesn't over heat 4 weeks 3 days until i leave virgin media, the hub 3 must be the worst hub there is this is...
Can't seem to order a WiFi pod
I'm a Gig1 customer and have run speed tests through the virgin connect app that have suggested a Wifi pod to me but every time I click through, it takes me to a general web page and every time I start a chat it tells me to go into my profile. I just...
Hub box
My hub is showing constant red light internet and wifi working fine and hub has been reset multiple times help needed
Red Light on permanent on Hub Three
Hi the Hub 3 has a permanent red light, I have contacted customer services by phone & have reset the hub but it still shows red, even after leaving it off when not at home or during the night.I have also tried WhatsApp chat but cannot get any resolut...
Extension lead - moving Hub
I need to move my router a bit away from the window as it's currently in direct sunlight. Would anyone be able to let me know if I can get an extension cable for this purpose? A 2 or 3 meter extension would be ideal. Thanks in advance! [MOD EDIT:...
Death, taxes and virgin media down in your area
Virgin always seem to have a problem in terms of internet in my area. It happens near enough twice a week now. Since there is no FTTP in our area virgin is the only company providing internet at fast speeds but what’s the point if it always goes down...
