UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
I am a new customer also with wifi issues but that can be discussed elsewhere. I want to try some possible fixes before anything else. My question is how can you not have a cordless phone near the router when the phone is physically plugged into the ...
I have created a post on this forum before about broadband issues and it seems to be the best way to get support. So am trying again with a almost repeat of the last issue which was resolved by a visit from a Virgin media technician. Any help or comm...
Hi my router was installed in the garage when it was converted into an office, but my Wi-Fi is poor in the house even with the pods. Can I get the router moved into the house but keep a connection for the computer in the office to improve the Wi-Fi ...
Same here, been down since Tuesday about 10am, website says no problems. So does the 0800 number. redflashing light the whole time. Restarting doesn’t help Any updates, the website seems to be saying all the problems are fixed! liz
Hi, I phoned virgin (technical?) on 16 April 2023, ordered a brand new replacement Hub 3 & was given a 9-digit order number, however, I have not received any confirmation email or tracking information. My VM account shows I have “no orders” outstandi...
Hi, For over a month now our Superhub 3 box has had a constant red light.I have made sure its not in modem mode, did a pinhole reset, made sure its not getting hot but the red light remains. We do still have internet, however it has been cutting out ...
Please could somebody from Virgin Media get in contact to help with constantly poor WiFi - using the App and website I just go round in endless circles without ever getting any actual help!We have a Hub 3 in a downstairs study, but pretty much everyw...
Hi, the guidance is that “Out in the open, away from the TV or any large objects that could block or slow its signal” is the best place for the router.we’re having ongoing connection drop outs and I want to try moving the router. However, it is all c...
Need a 3rd wifi pod but can't get through to anyone on phone [MOD EDIT: Subject title changed for clarity]
I’m having trouble with my hub which is connected to the internet and Samkows.com is saying I’m getting over 1gig but! I cont connect new devices but not all new devices and some others that not been connected for a while. The pods are not working/c...
