Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Hub 5 in modem mode
can a 7g router be connected?
Poor wifi upstairs
How can I get boosters for my wifi I have the router in a central position in my lounge , do Virgin give its customers free boosters ? Upstairs and in my dinning area are quite poor .
Connecting Sonos to Virgin broadband
Hi there. Am really hoping someone can help me!!!We have recently moved home and had Virgin Media broadband installed with the “Hub 3”.However my Sonos is not connecting to it.The Sonos app is saying that if a router supports both 2.5Ghz and 5Ghz the...
SSID keeps turning on by itself
I use a different router instead of Virgin media for Wi-Fi. I haven’t got my super hub in modem mode as I still use its Ethernet ports.I turned off SSID from the super hub settings so they don’t appear on available Wi-Fi networks but for some strange...
Problems in the PO8 area
I am struggling with an issue in the PO8 area with my broadband. I have been suffering with intermittent dropouts for over a week and a problem was found and show as being dealt with by an engineer. Twice the ticket has shown to be raised and then re...
Resolved! Internet Down
Good evening VirginMedia Community,My network (no internet) keeps going down and even went down whilst creating this post! people are also saying that voice keeps cutting out during telephone calls and Microsoft Teams calls. Please can someone look...
Resolved! Changing to fibre telephone if you only use the Superb as a modem?
I already had a perfectly good (and secure) router installed in my home when I moved to virgimedia. Rather than use the supplied superhub as a router, I used the UI to switch it into modem mode and connected my existing router to it It's been working...
Hub 4 Wi-Fi constantly not working
Hi, how the heck does one get someone from virgin to talk to? My Wi-Fi continually keeps dropping out on all devices, but also wired devices stop working. It’s a hub 4 and it’s rubbish. I have factory reset over and over, unplugged from the wall, swi...
Streaming devices connectivity is poor
Hey, I'm hoping someone can help. When I first joined Virgin, in my home I have 2 x firesticks and 1 x NowTV box. Previously they used to connect to the Pods installed in the same rooms. Connection was good.However now the connection to the devices i...
Bad WiFi but normal download speed
Hello,I’m having a very frustrating issue. I live in a 2 up, 2 down with one other person and have M350 fibreUpon running speed tests, I am mostly getting about 370mbps, however my internet is dreadful. If we are both scrolling on our phones it is in...
