Introduction Email is evolving new methods to combat spoofing of email addresses. While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...
IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted. This post looks at one of t...
IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...
The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...
Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. If you find yourself unable to log into your email account, please perform a full virus scan on all ...
Hi,My blueyonder account has stopped working on ipad providing the following message:Cannot Get EmailNo password provided for"blueyonder.co.uk"Please go to Mail Account Settings and enter a passwordPassword is present and has not been changed.I thoug...
Item Type Item Description Serial NumberBroadband RouterArris Hub 31835D1F58C53Powerline AdaptorVirgin Ethernet BoosterVAAT8V25Q369Powerline AdaptorVirgin WiFi BoosterVAAU8V25Q369These items are to be returned. However I do not know what the Powerli...
I have an additional email account set up for my son. He's locked out, but I can't reset the password anymore, which we used to be able to do. He's being asked for additional security info, but doesn't remember ever setting these up, so doesn't kno...
Hi,How long does email stay active from canacelling?Regards,Gaz
I have two email addresses. One is a @ntlworld.com and the other @ virginmedia.com.I have forgotten the passwords and phoned virginmedia for help. After 30 minutes plus they couldn’t help and raised an IT ticket. They promised contact within 72 hours...
Hi,I have an old email, which has now been hacked and I would like for it to be deleted. I am no longer with virgin media, and now my email has been hacked I would like the email to be permanently deleted so the hacker can not do anymore damage. I'm ...
I closed my Virgin account four years ago yet the email address is still operating, as is my wife’s email. She has been hacked and received a ransom demand.I've tried the helpline and no one will help as I do not have an active account.How can I get ...
Hireally hoping from virgin can help with this because the call centre can’t.Father was account holder and had 1 ntlworld email address. Passed away, got account transferred to spouse. Spouse was asked to set up new email (virgin media) address to a...
Hii I have an old ntlworld.com email addressI have moved house to an are where virgin do not supply so they told me my account will close in 90 daysi have opened an outlook account and made all the changes where necessary however I have lots of email...
Hi there. Just last night my blueyonder email account no longer updating. I still have a virgin media account and it is showing when I go into my email settings as “the entered credential or authentication information does not work or are no longer a...
