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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

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ravenstar68 by Very Insightful Person
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Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
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  • 0 replies
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Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
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  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 44400 Views
  • 8 replies
  • 7 kudos

Resolved! Unable to change password

Going round in circles. Seems I’m in the same boat as others. Wanted to change password, but needed to change email address.  Started Monday of this week, but still getting the same message.You've recently requested to change the email address you us...

freddie11 by On our wavelength
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  • 19 replies
  • 0 kudos

Unable to see all Email Accounts and Alisaes

Hi,Been with Virgin since Telewest days and family all has blueyonder.co.uk email addresses.There were 4 or 5 separate mail accounts setup under our primay Account and in addition aliases were also set-up to for some of the mail accounts.I have logge...

Diddyman by On our wavelength
  • 178 Views
  • 1 replies
  • 0 kudos

Error Code FSB50

I'm getting Error code FSB50 when logging in to VM on my Windows 10 laptop. Have looked at previous messages and turned off VPN, emptied history and cache but no luck. Can anyone help further? Thank you!

Polis25 by Joining in
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  • 3 replies
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Email address won’t change

I have changed my email account to a new outlook account that I have.  When I try to change my contact details email, it says verify by email link, the email link either doesn’t arrive or when it eventually does, says link expired.  I have tried to d...

Virginmedia email account still asking for password

Hi, My virginmedia email account keeps popping up asking for password. Every time I enter it it still pops up saying enter password.  I have a mobile account with virgin and have been switched to O2. I can not log on to my virgin media account as it ...

Mjp1044 by Joining in
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  • 3 replies
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403 Forbidden error

A secondary account on my Virgin Media email will not allow acces to webmail. The main account is OK.It is possible to log into the secondary account via MyVirgin Media but clicking either of the links to go to webmail produces a blank page with '403...

sjcgb by Joining in
  • 826 Views
  • 11 replies
  • 0 kudos

Forbidden Email!

My Mum as lost access to her Virginmedia email for the last 4 weeks now! We have tried to access it through a PC, 2 different mobiles, a tablet, a Laptop, via 3 different Browsers. We've followed advice from your helpline, Gadget Team and the Tech Te...

Resolved! Can't delete email folder on android phone.

I have a blueyonder email account and a gmail one.I was working on my laptop and wanted to create a folder - called say XXYY -  on my gmail account but mistakenly put it on my blueyonder one.It was easy enough to put this right on my laptop and delet...

MrsMoose by Tuning in
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  • 12 replies
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Resolved! blueyonder email loggin

When I try to log in to my blueyonder e-mail account with the last password that I set (or previous ones). I get a message that the username or e-mail address is wrong.  I then go through the procedure to reset my password, involving a message being ...