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Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
  • 0 replies
  • 19 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
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  • 72 kudos

Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
  • 0 replies
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Resolved! Blueyonder - failed authentication - linked emails

I am trying to help my cousin who has lost access to her Blueyonder email on VM. Failed authentication using IMAP or POP3/SMTP and even trying another email client on a different PC.Her husband is the primary VM account holder and she has a secondary...

doctorx by Joining in
  • 9 replies
  • 0 kudos

NTLworld email sound alert

Hello, Can someone guide me to where I can turn-on sounds for email alerts please. I use Mac with VM THANKS 

BEF by Dialled in
  • 4 replies
  • 0 kudos

Unable to reset sub-account password

My sons Facebook and Instagram etc got hacked recently and the email address he used to access these was his account.Unfortunately it looks like the hackers have managed to gain access to this account and switch the email and phone n...

foccer by On our wavelength
  • 10 replies
  • 0 kudos

Ntlworld email hacked

 Hi There,I have an old email account.  It appears to have been hacked badly. Facebook, Instagram, coinbase, I could go on now seems they have changed the password to this account (how I’ve no idea as i can’t even seem to do i...

Cannot access - Hotmail account and Ntl email

Hi, I keep trying to get VM to accept my hotmail account settings without much luck, any assistance would be appreciated so I can access both accounts.     [MOD EDIT: Subject title changed for clarity]

Emails have disappeared

I saw a few new emails on my phone - when i checked again all emails from 26 May on had disappeared from my focused inbox. I've checked on the Virgin media app and the problem is the same there. Please can you advise me as some are important work/med...

Ayshi by Joining in
  • 1 replies
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windows mail 10 emails stuck in outlook

Hi, for some reason on my work PC my outgoing emails have got "stuck" in my Outbox.  I have only just found this out and they have been stuck there since January!At first i thought it was maybe the size of one of the emails.... but i have deleted all...


Resolved! Email not working on Outlook

Can any one help.  Today, I haven't been able to access my ntlworld emails through outlook.  I've been able to solve it on my iphone and ipad.  But when using my laptop, the problem is still there.  I've tried deleting the account on my laptop and se...

johno57 by On our wavelength
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Blueyonder Email Addresses to be deactivated?

I was on the 'phone with Virgin a few days back discussing several things and the call handler said "by the way, in about 18 months we are discontinuing blueyonder email addresses. You'll have to create a Gmail account". She couldn't give an exact da...

otronics by On our wavelength
  • 4 replies
  • 0 kudos