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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 16 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 81 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

NTL email works in Mail, but unable to access via webmail

Hello,When I lived with my parents, I set up an NTLworld email address and have been using this ever since. They are still with Virgin, but are phone services only.I am a Virgin Media customer, but although I have set up a virginmedia email account, ...

GBizzle by Tuning in
  • 8 replies
  • 0 kudos emails not downloading

three days ago my emails stopped downloading on my Macbook, sometimes they arrive in the inbox then immediately disappear but most of the time they dont arrive, I have checked my webmail and they are not there either. Any help would be a...

Help- vulnerable parents email password has been changed

My elderly parents are vulnerable and Virgin are aware of this. I have authority to deal.On 14/09/23 their email password was changed, and the contact email on their overall account was also changed to one we don't recognize.I spent an hour on the ph...

Need to access account

Can someone please help, I know these accounts were orphaned a long time ago but have seen several people being able to regain access. I have an important email which has been sent to this account and my job is depending on getting the code from this...

Emails won’t send

Hi there. I am an email user and a few weeks back had to reset my email account on my iPhone after my account was hacked. I use iPhones Mail. I can receive my emails but can’t send - but can do both if I use webmail. Would anyone know wh...

CeliaH by Joining in
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  • 0 kudos

I am locked out of my blueyonder email

HelloPlease delete my previous posts -the duplicate ones from before are from me.To whom it may concern,I have had a blueyonder account for years and never had to change the password. On Thursday it stopped working. I have rung virgin media several t...

RicHarm by Joining in
  • 1 replies
  • 0 kudos

Cannot access secondary email

My wife cannot login to her Virgin email account. This is a secondary email on my Virgin media account. The primary email for this account works fine.When she tries to access her email via Outlook on her desktop she sees a message asking for a networ...

Outlook smtp password

Good afternoon. I have a new tablet and trying to install outlook on it but it's getting a bit technical and wants SMTP password etc,  Is that a default one or something I have previously stored? Thank u,

Resolved! Email password

Hi, posting on behalf of my mom. She has changed her virgin mail password successfully and on web based applications it appears to be ok. However when using the new password in mail apps, it will not recognise the new password and will still accept t...

Jolou2 by Joining in
  • 3 replies
  • 0 kudos