Introduction Email is evolving new methods to combat spoofing of email addresses. While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...
IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted. This post looks at one of t...
IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...
The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...
Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. If you find yourself unable to log into your email account, please perform a full virus scan on all ...
Hi, asking on behalf of my parents. They’ve got an old PC with an NTL World email downloaded onto it. They are going to get rid of the PC and buy a laptop instead. Is it possible to transfer the old emails onto the new laptop? What can they use to lo...
I need to know please - is anyone else having the following problem as well?On my computer I am unable to access my emails via the VM website. I change my PW and it works for a while. Then, randomly, after a week or so, for no reason my end, I am sig...
Hi, I have an email address which is the prime one used for my account. I can log into my account with it but cannot use it for email (sending/receiving). It’s like it doesn’t exist. Any ideas? kind regards, Paul
Morning Am I the only one that doesn't have a move email button anymore more I cant put my emails into folders I'm an ntlworld address
I have recently bought a new laptop and it's been a nightmare trying to set up my email. I then spent ages trying to login to my account online and it appears that somehow my work email (not a Virgin address) has been substituted. It's possible that ...
Hoping for a VM Forum Team member to reach out and help with this. This is my second post on the topic. How do I get my legacy email accounts closed? I was expecting this to happen around 90 days after leaving VM and made plans accordingly.The pre...
Hi, Been trying to get into my NTL email most of the day after it suddenly refreshed itself to a page with a big black bold Forbidden heading and another smaller Forbidden underneath. I cannot even get the log-in page to try and change my email pas...
HIOne of the secondary email addresses is not being recognised to log in to either my virgin media or virgin media mailWhen have logged in to the primary account and looked at the email addresses the email is not showing there but a work email addre...
This afternoon I tried to log into my email and was denied and needed a password reset which took me about 1 hour to do. The reset instructions are not straightforward. When I managed to log in, all my sent emails had disappeared.Why the need to rese...
I have used my ntlworld email as my primary email for two decades. I use it to log into all my accounts, and now can't access it and have forgotten the password. I can't log in to some of my accounts (where I have also forgotten the passwords) becaus...
