Introduction Email is evolving new methods to combat spoofing of email addresses. While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...
IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted. This post looks at one of t...
IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...
The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...
Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. If you find yourself unable to log into your email account, please perform a full virus scan on all ...
I had a Virgin.net email account years and years ago. This was supposed to be closed when Virgin transferred dial-up to Talk Talk. Somehow mail that is being sent to this old account is being forwarded to my live email account (not Virgin).Just spent...
I have four different VM email accounts and previously I could change the password to all of them from my primary account, being able to do so meant I did not have to bother remembering the other three, should I ever need them, I could simply reset t...
On log on I have a message saying the account is locked and to follow three steps, I reset account password and app password but when trying to log in with the reset email password provided by virgin media helpdesk it just keeps taking me to the same...
Hi there, i have a NTLworld email adress i have had since Noah was around. It was previously attached to my old account , i have since returned to Virginmedia. Can customer services re attach it for me and if so how do i go about this?? Kind regards
My blueyonder email became inaccessible this morning. I was using it successfully, then started getting synchronisation failure errors on phone and laptop (they use IMAP protocol). I tried to access my account online through Webmail, but could not lo...
I've been having trouble with my email accounts for literally months. I finally spoke to someone at Virgin Media last week (Jeff) who understands the problem and he was very helpful. But he got called away for a meeting. He said he would call the nex...
I have updated my email with the email app password that now has to be used. I can receive emails but not send emails from any client unless I use webmail. I have tried the setting s recommended for smtp but still will not send emails. I have checked...
i live with my partner. i cancelled my virgin contract. my partner signed a new virgin contract with a better cost. i need to keep my virgin email address for work and health reasons. she tried to add my email address to her account but the system wo...
Hi,I recently had to change my password and since then I haven't been able to connect using Outlook (this is the "normal" outlook and not the new one). Outlook requires setting up for IMAP with settings for outbound (SMTP) and inbound (IMAP). i have...
I have owned a ntlworld.com email address from when I originally took my contract out with NTL. This email address has been retained through the various Virgin Media email server migrations over the years. This email address is also my account logi...
