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Land line restored

Landline service and confidence in Virgin restored Thank you 

VHW by • Joining in
  • 154 Views
  • 1 replies
  • 0 kudos

Phone STILL dead

Day 5. I am an engineer, retired. Checked different phones, extension, and master socket. Two wire system, have continuity to external box. No signal. My neighbour, with BT, also has no signal, overhead line to same box in street. The fault must be t...

Resolved! Telecare Fibre Fail

Awaiting deadlock letter as complaint closed regarding leaving customer without access to telecare in the event of a power cut since March switch over to fibre without any contact to customer.I have confirmation from telecare provider that box should...

Cant make or recieve calls engaged everytime

Hi since changing my telephone connection to the hub not the wall socket I can not make or receive calls I get a dialling tone, key in the number then its engaged. I try to call my home phone from my mobile and it rings but when its picked up its an ...

Resolved! Landline not working

I see that someone else had the same problem a week ago. Cant dial in or out - says check the line cord which I have done and all is connected correctly. I need the landline as the mobile signal is not good and have husband with medical needs. Can an...

maryn by • Joining in
  • 559 Views
  • 5 replies
  • 0 kudos

Adapter has not arrrived

So the switchover from landline to hub happened whilst on holiday.  I've had no landline since as I've not got an adapter.Log in to Virgin, follow the help file and I'm told to ring 150 (very funny) to order an adapter.  I ring from my mobile, try to...

David117 by • Joining in
  • 172 Views
  • 2 replies
  • 0 kudos

Landline no service

Hurrah managed to talk to a Virgin technician who actually told me that storm damage has caused this problem in my area Would have been great if recorded message service had given more information on what had caused problem in first place

VHW by • Joining in
  • 144 Views
  • 1 replies
  • 0 kudos

Land line no service

After being with Virgin for many years now feel rather let down by the loss of my land line connection I’ve signed up for texts to keep me updated as to when it’s likely to resume (the latest went from 9.00am tomorrow to now 4.00 pm) I’m a widow in m...

VHW by • Joining in
  • 143 Views
  • 1 replies
  • 0 kudos

Landline no service

Have had no landline connection since Sunday 10 December Have phoned 03454541111 and received messages saying engineers working on this problem but still not fixed  I live in HD3 area of Huddersfield and wondering what is the problem     

VHW by • Joining in
  • 150 Views
  • 1 replies
  • 0 kudos
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