slow broadband

[jaberwok]

For me, the only reason to stay with VM has been their relatively fast broadband. I've long thought that my speeds haven't been as contracted - 250 Mbps - but today I bothered to check. Four speedtest sites show dl speeds from  55 to 72 Mbps - so slow that activating VPN makes no noticable difference! Actually, so slow that VM's competitors guarantee (ha!) speeds in the same range. Come to think of it, wifi could give similar speeds!

So, no reason to stay with VM any more.

[3 months old Hub 5; ethernet cat7 cable to pc]

[Adduxi]

Run the FULL tests on this site and post the results please.

www.samknows.com/realspeed

[Sabrina_B · Accepted solution]

Hi @jaberwok 👋.

Thanks for reaching back out to us. Apologies for the issues that you are having with the slow speeds. So that we can look further into this we would need to bring you in for a private message.

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina

[jaberwok]

Engineer called. All is as well as can be expected.

[jaberwok]

Thank you. That was informative. Previous Samknows tests weren't.

[jbrennand]

Re speedtests see this...

If you think that you have a BB speed problem, then to check the speeds coming in to your Hub properly, and whether they match what you should be getting, You cannot rely on wifi tests, - only speeds "TO" the Hub and out on ethernet are usually guaranteed.

So, can you test speeds directly like this. As you expect >100Mbps then.... Connect a 1GB enabled computer/laptop (check network card is set to 1GB) , with up to date drivers, via a NEW and working Cat5e/6a ethernet cable, directly to the Hub which you have put into “modem mode” (https://www.virginmedia.com/help/virgin-media-hub-modem-mode ).

Or go into the Hub settings and turn off/disable the wifi and also disconnect all ethernet cables from the Hub, except your one device. This ensures that NO other devices are connected

Test speeds at https://speedtest.samknows.com/ - or https://www.speedtest.net/ - try on 2 different browsers - as Chrome sometimes gives odd results.

If they are still low – boot your device into Safe+networking mode - to disable any potentially interfering software - and try again.
There are many posts on here (I have a list of ~30!) where QoS software, anti-virus, unknown/flaky software, old network card drivers, corrupted browsers, bad cables or other connected devices are limiting speeds on tests.

Report back what that gets. For examples of why... see message 7 in the first thread and 9 in in the second and 3 in the third

https://community.virginmedia.com/t5/Speed/HUB-5-and-IGB-wifi/td-p/5088163

https://community.virginmedia.com/t5/Networking-and-WiFi/Slow-Ethernet-Speed/m-p/5060946#M484321

https://community.virginmedia.com/t5/Speed/Upgrade-from-M600-to-Gig1-no-speed-change-with-Hub-4/td-p...