Hi all I have a total loss of all connections since Thursday the 12th of October we had an engineer come out on Saturday the 14th and he said all our kit is OK in our house its a problem with the cable leading to our house outside.He booked an appoin...
Recently moved into a new flat and I got the Virgin media HUB5 quick installation kit. Was not sure if it would need a media outlet as this is my first time setting up an internet kit. Could I please get assistance on how to set this up?
I can’t get my smartphone to connect to the hub, I’ve tried turning the hub off for 10 minutes and it’s still saying it can’t find the hub, any ideas please ?
Sorry if this is a dumb question, but I’ll be moving out my flat next month to a student accommodation so cancelling my virgin internet. Do I just bin the box or will someone come to collect it? Thanks.
I am a new customer and requested new cable installation including outside external work to be completed..The outside construction team have missed 5 appointments to complete the external work. When a internal engineer turned up he cannot complete t...
Finally after over a year of being excited at the prospect of fibre being installed in our area and months after the boxes were lifted on the poles we now have an install date - the 24th October - yay...However, where the cable needs to run too is no...
To summarise a very long stressful and frankly ridiculous situation.I haven't had any internet with virgin media for the last 2 weeks, and I still have at least 2 more to endure; I think it's time to escalate this matter to a third party arbiter. If ...
If like me you are sick of the annual bluff of leaving to get a better deal, be warned, actually leaving for real is almost impossible. After 3 perma-hold phonecalls, and 2 terminated web chats, I eventually resorted to a service termination letter s...
I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it.Can I have engineer visit and setup it?Thank you.
I order the quickstart package and was informed it would be delivered by "yodel" on Tuesday, it failed to arrive. I contacted their support team via live chat to be informed it would be delivered Wednesday. This unfortunately did not happen again. I ...
