I've moved to a new flat, the agent said there is already Virgin media connections here and the Virgin media customer services said the flat should already be setup. However, this flat is in a HMO with many studio flats in one building. There is no b...
I have just ordered a Virgin package for TV and Broadband, is there a way to check if Virgin has been installed at the property previously. We only moved in 18 months ago so have no idea if this is something the previous owners had. We have a mono bl...
Hi. I've signed up for a new contact on 14/12/23 but till haven't received a new contract from VM to myemail I've been trying to call them support team 3 times and waited on the line more than an hour and no one answered. Then went on live chat and t...
Initially lost TV, landline and broadband about 10 days ago. Service restored last week for a couple of days and since 8.30pm on Saturday 9th Dec have had no broadband. Numerous phone calls to Virgin Media later, and have no resolution. Told on Sunda...
How do i report the location of damaged cables by SGN who are replacing the gas main. A 10 foot stretch has been exposed with the plastic conduit totally destroyed. Hopefully they have reported it and wont just bury the evidence. I can provide licati...
Hello!I have OFNL supplied to my flat, and have been told by OFNL to speak to Virgin Media about broadband. However, on you postcode checker you can't provide broadband. Please can something be done about this, or let me know what I have to do
The worst service I have ever had, period, ordered Broadband turns up, no where to connect in the house even though Virgin assured me it would be up and running the day after we moved in, called and passed from pillar to post eventually promised a do...
Hi,I signed up online and ordered a quick start kit but it never arrived. I've tried chasing this repeatedly with Yodel with 0 success, I even went to the depot costing me £25 in cab fair just to be told "it's not here maybe come back tomorrow" even ...
So I'm considering VM for broadband as the workmen are currently digging up my road and have a number of questions.1. Who do I complain to / seek compensation for the builders blocking my driveway access for 2 days (so far) except late in the evening...
Received internet kit to set up but we don’t have the correct connection on the wall to plug the router into . Thank you
