Hi,I am looking to move my broadband to Virgin, virgin installed into my town 5 years ago and on my my house the dug a floor connection point next to my front gate and the same for my 2 neighbours. When I use the checker service my postcode is ok but...
We require to carry out maintenance on our boundary wall and require access . The cabinet is situated on a public pathway in front of our wall but we need access to regroup the brick work . How do we go about this . I would assume that it is Virgin M...
Well that change to my services may be reducing my bill but it's increasing my blood pressure.No phone or TV working and my new 02 sim seems to have trouble logging me into the site and allowing me claim my extra. I suppose I should be grateful that ...
Hi,I placed an order on 08th June 2023 for broadband. While placing order online they told me I am eligible for quick start self setup and suggested me delivery date 12th June 2023. Same evening I got an email from virgin media web team telling me th...
Hi allI'm very new to Virgin (less then 48 hours in)When my tech installed (re-installed the previous owners line) he did mention that my signal is coming in high so fitted a -3DB attenuator. I've honestly no idea if its contributing to my packet los...
HiWe have quite a bit of damage to the concrete which covers main broadband cable entering our property. It is an old installation > 20 years, and the cable goes to an old brown telewest box. I think the concrete has eroded over the years - perhaps ...
Hi I recently moved to an area with virgin media just down the street. I typed in my postcode and it said that I can get up to Gig1. I tried to find my address from the list but it's not there... It's annoying as the BT connection in the area is bad ...
Can someone please help and let me know why does my router keep blinking the white light? I have restarted the box but it’s still just blinking and not completing the set up. When I try to log in in the app they ask for details and I don’t have them ...
Hello,I recently moved into a rented property. In the airing cupboard I discovered an old virgin media router modem that must have been used by one of the previous tenants. Is there a way that I can return this? I don't know any of the account detail...
[MOD EDIT: Address removed]The brown boxes on the outside of the houses on this street have been vandalised and most of them are open with the wires exposed / damaged, they need repairing. Mine is number [MOD EDIT: Address removed], I don't use Virgi...
