QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

No Virgin Media wall socket

I received a self install Hub 3 today but cannot find a wall socket to connect it to. I've been on hold to VM for a while and have given up. The hub is plugged in and my phone can find the WiFi, but it's not working as it can't connect via the cable....

Ka12345 by Joining in
  • 6 replies
  • 0 kudos

Resolved! Terrible service

I signed up back in December. Installation pushed back, then back again to March due to a construction issue which I thought fair enough. Shouldn’t take 3 months though. I had worked for VM for 10 years i. the past so I know these things happen. Had ...

phantqm by Joining in
  • 3 replies
  • 0 kudos

Resolved! VirginMedia replace street cable

Virgin showed up yesterday (04/05/23) to swap out the street cable they said was most likely causing issues with my service and this is the mess they leave me with... Now not only have they caused the broadband to reduce in speed by half they've also...

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Ethernet switch with router/hub 5

I was just wondering how i can use a switch with the hub 5 and it's in modem mode. I am a noob at this kind of thing and i got given a 2.5gbps switch/ethernet card for nothing from a relative so i may as well use it. I am using the Archer AX11000 fro...

tenzuta by Joining in
  • 4 replies
  • 0 kudos

Resolved! hub3 reload of import failed

hi - just received a new hub3 to replace a faulty one.I checked that the software version on both hubs exactly matched ... so I backed up the config on the old hub3 (admin Backup configuration settings), but when I try to restore that config to the n...

Mpav9 by Tuning in
  • 4 replies
  • 0 kudos

Building not connected

I got an email just this Tuesday saying that my building has now been connected, which correlates with the last few months where there has been works on the street outside, and I now have a box outside my front door. But when I tried to arrange an en...

Virgin media broadband (Help)

So I’ve been with Virgin media Broadband for about a week and from day one I’ve been having connection issue, my engineer put a 15db( something to reduce the connection to the box because he said it was coming in too high which could then cause the b...