Internal wiring

[tony8277]

I've just ordered vm broadband but im concerned about internal wiring looking ugly. Can i arrange for someone from vm to visit beforehand to explain how its done?

[Tudor · Accepted solution]

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

[goslow]

What would you like to know?

I think it is possible to arrange a pre-installation survey but might not fit with your timescales if you have already ordered.

VM video below in a cheery cartoon format!

https://www.youtube.com/watch?v=lexXQGJtvpo

A typical installation involves a cable being run from the street cabinet to your home (if you don't already have a VM cable to your home) and a brown box fitted on the wall outside as below

https://www.ispreview.co.uk/wp-content/gallery/2019-article-illustrations/virgin_media_external_wall...

Either/or LHS is for a coax cable connection and larger RHS is for a fibre optic connection.

On the inside a white wall box (or boxes, depending on what you are having fitted and in how many locations) is fitted where you connect the equipment. Probably looks something like this

https://community.virginmedia.com/t5/image/serverpage/image-id/168356i57A6E2C4D28F4B88/image-size/me...

The external work is often done by sub contractors, the internal work by VM tech's.

Cables inside will be clipped and surface mounted. VM won't lift floorboards etc. to hide cable routes.

You should specify cable routes and agree these with the VM installer. You should consider where the cable could run to different locations via outside routes as far as possible if you don't want cables on show inside.

Usual advice on here is to keep your existing broadband supplier going until VM is installed and fully working to your satisfaction. Delays with VM installations can happen. If you can overlap the two services it can avoid you being left with no connection if there is a VM delay. You can also test the VM service in your 14 day cooling off period with the original connection to fall back on if there is a problem. Once you are happy the VM connection is working OK, cancel the old service. This requires overlapping payments with two providers, if feasible/affordable to do so, but avoids being cut off without a provider if any problems crop up during the switch.

One of the VM forum team will reply here within a few days and will advise on what is possible.

[tony8277]

Thanks

[tony8277]

Thanks for the info

[Reece_MH]

Hi tony8277 👋

Thanks for your post, and a warm welcome to the Forums.

I'm sorry to hear there are some concerns regarding your installation. The information provided by goslow, is correct, and our teams will do everything they can to install things to your preference. There may be some limitations to the work we perform, but the Technician will notify you on the day whether it is possible or not. If the route you are wanting is not possible, then our Technician will propose alternative routes.

To add to goslow's post, our Technicians are limited on the height they can work at, so we would advise against requesting your cabling to be routed high up, as this will be refused.

If you want your cabling to be routed throughout your property in a certain way (for example, under any floorboards or skirting boards), then our team would not be able to lift these or move them, and this will need to be done before the visit.

Thanks,

[tony8277]

Thanks for your response. What if a route cant be agreed on the installation day? 

[Ilyas_Y]

Thanks for the reply @tony8277 on the forums. 🙂

If a route cannot be agreed with the engineers on the installation day.
They will feed this back to the local area manager who will then advise on the next best course of action to get this resolved.

They will also get in touch with yourself to see what needs to be done, whether that be an alternate arrangement or a senior technician being sent out for the work.

Kind regards,
Ilyas.

[tony8277]

Thanks for your response.

What happens if ultimately an agreement can't be reached? Or is it better to cancel now?

[Kain_W]

Thanks for getting back to us,

The team will run through what work they would plan to complete, if there isn't an agreement then the services can be cancelled via your choice.

Regards,