on 11-10-2021 11:21
Hi all
So my Virgin Hub 4 WIFI has suddenly stopped and there is a solid red light. I googled the problem and it mentioned it could be over heated, which is odd since it's sat on the side board with nothing within 20cm each side. As per usual, can't get through to Virgin on the phone. Any ideas?
Answered! Go to Answer
on 11-10-2021 16:03
Red light on a Hub3 indicates overheating on a Hub4 its ......
on 11-10-2021 16:03
Red light on a Hub3 indicates overheating on a Hub4 its ......
on 11-10-2021 16:05
Appreciate the response, first thing I did was check connections. All fitted correctly though. Thanks bud
on 11-10-2021 16:07
on 13-10-2021 17:39
Hello @Tony246,
Welcome back! Thanks for posting.
I am sorry for the issues with your Hub.
I located your account and I can see some errors are coming back, I will send you a private message so I can help you further.
Many thanks,
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14-10-2021 07:47 - edited 14-10-2021 07:48
RED is NOT overheat on HUB4, HUB3 yes.
AFAIK Purple (never seen it ) on the HUB4 is Overheating.
It means a CM issue and I had one earlier and when I called in the Auto MSG said they knew about and were working on the fault in my area.
I have only seen RED once before on it when it was newly installed and I had a Wired connection but no WIFI for other devices, a reboot fixed it.
on 21-06-2022 21:16
Our hub also has a solid red light and despite a reboot it is still showing. Can Virgin help please?
on 24-06-2022 18:42
Hi GoldenBrown,
Thanks for posting and sorry to hear you're experiencing an issue with the hub lights.
So I can help I've popped you over a private message (purple envelope, top right hand corner)
Alex_Rm
on 17-08-2022 06:17
Hi,
I am having the same problem, solid red light on the hub 4, do I really need to wait for an engineers visit to get this sorted out?
I’ve one booked for Saturday, but that’s a long time to be down.
on 19-08-2022 09:56
Hey Dannat, thank you for reaching out and I am sorry you have a red light on your Hub4.
This means there is an issues with the cable connection, however I can see you have been speaking to our team about this.
Please can you let me know how it goes the visit goes.
Also if we find there is a network outage, we would cancel your appointment and we would let you know, and work on the fix externally.
We do get cancellations sometimes and they would go on to your online account under my appointments or you would get a SMS to notify you, these are on a first come base though. Thanks
Matt - Forum Team
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