In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
Hi,I am trying to locate my Security Key to access my Credit Agreement. I need to find out how many payments I have left to pay with the total amount. I can't seem to find these details anywhere in my emails. And this link is broken:https://help.v...
Hi I pay for the whole package covering 1 payments for all the virgin services the change was done by virgin so why do I have to pay an extra £6 for the o2 sim deal I would like a refund and a discount on my package as I have paid more than required ...
Received a letter through the mail from O2 demanding payment of £55.96. I'll copy & paste the letter below."We've disconnected your device We've called and written to you about the money you owe on your account, but you still haven't paid your bill. ...
Hi, I was an early bird customer who started their contract in October 2021. I am at the point now where I can call and take up the early bird offer and get an upgrade, hopefully to the new iPhone 15. However, I have seen a lot on the forums that the...
Hi, I was a customer of virgin media in 2021. Then I disconnected the connection paid and cleared everything and went back to my home country for 6 months. Recently I checked my credit score and I got to know that they have marked default on my cred...
Can I ask how you resolved this? I've just received the exact same letter, except for £80. How dare they threaten me with debt collection and poor credit ratings. When I entered into a contract for Virgin's TV and broadband I told Virgin media I don'...
There seems to be a common theme with customers cancelling their Virgin Media contracts.I am extremely upset by Virgin Media's cancellation policy, and due to a failure of their telephone communication systems/waiiting times being far too long for an...
Hello i can’t seem to find the email containing the security key. Can you help me please thanks [MOD EDIT: Post split to create own thread]
Hi, my phone is barred. I don't have access to another phone to call the number for unbarring
Account number: [MOD EDIT: Personal details] I'm writing because a missed payment from virgin media today 6 November 2023. A year 3 months later. I am currerently in the process of my mortgage application. These has affected my mortgage applica...
