There seems to be a common theme with customers cancelling their Virgin Media contracts.
I am extremely upset by Virgin Media's cancellation policy, and due to a failure of their telephone communication systems/waiiting times being far too long for anybody with a working life, the only contact methode was Whatasapp in which I requested to cancel mutliple times.
Eventually, they cancelled my contract after multiple conversations on the whatsapp messenging service. Only once logged as a complaint was my contract cancelled!
Interestingly, they acknowledged they should have cancelled it earlier, by quoting my whatsapp messages where I requested to cancel however exactly the same message had been sent earlier which they ignored. In essence, they have accepted this to be a form of cancellation and therefore should accept the first request to cancel.
To add insult to injury, Virgin Media have continued to bill me for the extra months that they failed to cancel my contract on, and through repeated complaints and attempts to rectify this issue (which keep being ignored), this final bill has now been sent to a debt collection agency. I have also noticed it has appeared on my credit rating, which is completely unacceptable and is very upsetting, as their mistakes and mis-handling of this is now going to punish me in the future.
The latest response to a complaint has been ignored, what is advised now to raise this complaint further or do I need to contact the Communications Ombudsman?
Many thanks
