Need to get hold of a replacement sim card? You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. You can ...
Hi, my first post . I can see this thread is over a year old but rather than start a new one I thought I would try here first. I have the identical problem I want to see how long my contract is to pay for my phone . I have tried everything I can but ...
I am in Greece and before we came I tied to enable roaming via the app but was unable to activate it as ‘something went wrong, and the system wasn’t able to activate this’ - error code was 999. It is still giving me the same message now I’m here . An...
I am unable to login to my account to update my bank details for payments I can't call due to speech problems
I have just ordered a new sim and need to access my online account but can’t remember my password. As I don’t yet have the sim I can’t receive any messages sent to reset the password. Is there any other way I can do this?
My Son is currently in France with the school unable to use his phone. I am trying to turn roaming on for him from the app, but it keeps saying there is a system error EC:9999. How can I get him set up?
Afternoon,On my credit score it shows i have a Virgin mobile account in arrears. This is from a long time ago and i do not have the details of the Mobile number or account number.How can i pay this off to clear from my credit score?Thanks,Graeme
I have a similar problem. I can’t remember my mobile account password and have not yet received my new sim, so I can’t receive and messages to fix this. Is there another way to reset my password?
HelloCan you help me setup a voicemail pin while abroad?
Hi all,I have suddenly received a 2nd new Pay Monthly SIM card (at £5.95 /mth with a new separate mobile number) that I did not order.I am not interested in a 2nd SIM, as I already have a Pay Monthly SIM on my current contract (Broadband+SIM).I'm su...
Hi.I've been noticed that recently I can not visit certain websites such as reddit and any adult sites. (through a browser it give a ERR_SSL_PROTOCOL_ERROR message).I have never turned on parental controls and the sites not working are the sites bloc...
