I received two contract renewal letters on the same day - one for £58 and the other for 72.50 . The £58 one was in response to me accepting an on line renewal email. I have written 3 letters to Virgin Media complaints as the situation is most confusi...
I'm unable to create an account to access my Data Subject Access Request on Kiteworks. I've tried to access it on 3 different devices, cleared the cache and also attempted it in incognito mode but I still get the same error message.
package deal price £37/month Vs direct debit £46/month, WHY? shouldnt my direct debit match my package price?
I want to cancel my account and have now been waiting to be connected to chat to someone for over 2.5 hours. I am leaving the country and want to cancel my subscription. This is a nightmare trying to get through and it’s simple - I want to cancel it ...
Having recently checked my credit file, I was shocked to find I have a default from virgin for an outstanding balance of £20 from 2yrs ago after moving house. I haven’t received any communication regarding this. Please advise how to settle/remove def...
Hi, I have been charged a late payment fee for my last bill. This has been paid through Direct Debit for a few years now, with payment date on the 6th and I can confirm that the amount was taken from my bank account on the 4th. What gives?I also requ...
Hi there, I signed up for M350 Fibre Broadband via Top Cashback in June this year but in order to receive my cash back, I have to provide a WS or CH number to them. This is not on any communications or documentation that I have received from Virgin M...
My 2 Virgin Mobile accounts will be migrating to 02 on 17 October. One of them is linked to my Oomph bundle which costs £111.00 per month. I have received a letter from Virgin explaining that from the 17 October my 02 contract02 contractI’ll be payin...
Hello Joe, I have a similar issue app and account is with previous order which i had cancelled cannot register new account
18 months ago I had a problem where my Netflix account was not activated and it kept asking for a payment method. Lo and behold, 18 months later when I took a new deal with Virgin I have the same problem. No activate link on ‘myvm’ app. No support fr...
