Recent DiscussionsRefund not issued Hi, I changed my contract last month and was told I would be refunded the difference in price and also the new (lower) price would be charged this month. I was categorically assured there were no oth...Impossible To Complain As my service was disconnected on the evening of 04.03.2025 I tried to complain on 05.03.2025. I had great difficulty finding your complaints form on your website. I found that the website kept on s...XSUS Invalid Request (KMM129076453V77941L0KM) At 14;52 received email "find your best renewal price inside’ from email@em.virginmedia.co.uk At 15:19 made order and received contract - emails from webteam@virginmedia.com At 16:19 received this ...Why do VM muck long term customers about so much ? Been customer of VM for over 16yrs, the Broadband they offer, when working is great, hence long term customer. However the games played at renewal time are a complete joke, 1000's of customers go th...Unable to register Hi, I am unable to register online with MyVirginmedia despite numerous attempts. Tried different devices/browsers etc but it just hangs on the password page. I need to be able to view my account as...Billing query Dear All, I have received an email regarding my bill for April 2025 and been trying to contact the billing department and to no avail, I couldn’t get through but met with silence on the phone for...No welcome email or account number I've been with Virgin Media since June last year but did not receive a welcome email. I am due to move out of my flat very soon and want to transfer over the direct debit to my flatmate, but I can't ...Unable to get a better deal. any ideas? My contract ends at the end of the month, and I’m currently paying just over £47 for 1Gbps internet. I tried negotiating a better deal via web chat, but they only offered to keep my current rate. I’m...My virgin media sign up Hello, I'm going around in circles, I'm trying to sign in to my virginmedia app, user my email address, tried all passwords I can think of, it says username or password incorrect, so I tried for...Pulling my hair out over Sky Sport add on there was an offer yesterday on my upgrades to have Sky sports HD for £25 a month on a monthly rolling contract. I signed up for it and had a confirmation email but the sports channels were not show...
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