Managing Your Account - Cable - Page 403

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Refund still outstanding two months after disconnection. VM impossible to reach by phone.

How can i get a refund from this company who robs from the poor to fill the pockets of the rich owners?

Adding channels

Hi there i added the MAXIT to my box on Sunday, through the online website, for the Man Utd game via bt sports, however they said it won’t be added till Wednesday?! How come it takes so long to add these channels, I’ve had Mayes who had sky sports ad...

No reply from Virgin

Hi, I was recently refused Virgin services because I had just moved house and they wanted three years proof of where I lived. I would have provided this had they not left me sitting in the house all day waiting for an engineer that was never coming. ...

No Welcome email, Installation missed

Hello, I placed an order on Friday received order confirmation but nothing after. Delivery of router was supposed to be this morning but nothing arrived. I got no account number or tracking information.

On demand additional feature charge

Hi, I've just received my bill to find an additional charge for £6.99 for an On demand additional feature (18), however, l never ordered anything as l wasn't at home.I never purchase any additional features through Virgin Media and have no idea how t...

Email around gift - Extertis/DHL

Hi,I have had an email from virginmediarewards@exertis.co.uk 3 days ago saying "Just to let you know, your free treat for joining Virgin Media will be dispatched tomorrow. It can take up to 72 hours for delivery, so please look out for a message from...

New Customer Deals v Loyalty Customer Deals

My Contract is finishing early August 2023. I have been with Virgin for 15 years.There is a New Customer Deal (that offers the same package but better Broadband Speed) that I want to take out (which is significantly cheaper) but I am barred from taki...

I've been waiting for four hours on a text chat. is this usual?

I tried online to tell virgin media I'm moving, but since the new address is not in an are covered they put me through to a chat. That was at 12:30 and it's now 16:12

Communication Error

I have just been on the phone for 70 minutes most of which was on hold and talking to 3 different departments in order to carry out the following actions.My mother is dead. DoneThe out of contract contract has been transferred in my name DoneI need t...

Resolved! Why cant i view my bill?

I'm having similar problem. I received an email - as usual for each month - saying my bill is ready and can view it. The given link didn't work. I logged in - as usual - but the site does not show my bill and everywhere I click simply gives a help th...

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