Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
hello, i was going through old paperwork yesterday and came across a virgin media refund cheque dated 10/01/22 that remains un-cashed. i am unable to pay this into my bank now because of the time lapsed. i was wondering if it is possible to either re...
HiJust got Virgin internet Friday and I'm trying to login to My Virgin Media account to turn off safety/parental controls but I get infinite loading screen that does not progress. This happens on both my PC (normal and incognito browser with no ad bl...
Since my mobile account was moved to O2 in August my problems seems never stop. I spent two full workdays on the phone to resolve relatively small issues. The problem is that different people give different answers and pass from one person to another...
HiI write with regards to my virgin contract, which is due to expire on 3 December 2022. I would like to inform you that I do not intend to renew my contract once it expires on 3 December 2022.For your information, I did attempt to contact Virgin med...
I've no confidence it will get resolved here, but I'll try this channel as all other options lead nowhere.Virgin - please correct my bill.I renewed my TV / broadband package online for monthly cost of 75 in early Sept. You have put me on package for ...
I have had the exact same issue as yourself only this week, keeping the Direct Debit open and then all of a sudden, a negative report on Experian and Equifax to say that there was a late payment, when it is of no fault of the consumer. Virgin Media r...
HiI have been unable to log into my account for 4 days now. All I want to do is switch games protection/access off so my son can game for a few hours. He has been climbing up walls all weekend. Anyone help? VM tell me all is fully working.
My missing payment still not sorted sent in all evidence now going to cut me off tomorrow, shocking
Dear sir,I have started a broadband contract here from September. I haven't received any email from Virgin Media and unfortunately I don't know the account detail. I think I failed to send the exact details such as email address when I first called w...
After being a customer for over 16 years I am almost at the end of my patients.my contract ended on the 15 th of August, was offered via email a promotional offer to renew my contract same deal, less cost. I have tried calling, speaking to several CS...
