Finding account Number

[daeyongum]

Dear sir,

I have started a broadband contract here from September. I haven't received any email from Virgin Media and unfortunately I don't know the account detail. I think I failed to send the exact details such as email address when I first called with service center due to my poor English skill.

So, I ask you a help how to get the account detail (e.g., an standard paper mail including account details to my address.)

I am looking forward to hearing from you.

Kind regards,

[Sabrina_B]

Hi @daeyongum 👋.

Thanks for reaching out to us and welcome to the Community forums. Apologies for the issues that you are having obtaining your account details, we can certainly assist you, we would need to bring you in for a private message to discuss this and resolve. 

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina

[Sabrina_B]

Hi @daeyongum 

So glad we were able to resolve your issue swiftly. Should you need us again please do reach back out. 

Have a good week. 

Sabrina