Home Phone

landline

My landline is not working . Not worked for 3 days. There is no dial tone . I have checked service status and it says it is working . How do I report it ?

Resolved! Using extension phones after switch to fibre

A Virgin engineer recently visited us to connect our landline phone to our hub. That was OK. Our main phone is working normally.But our various extension phones no longer work. I phoned Virgin, but I was told that extension phones cannot be used afte...

Flashing Red Phone light

Hi, I have renewed my VM contract and took off the Phone line. The hub 3 has now got a flashing red phone light. Do I need to do something to tell it there is no phone now or is it going to flash red for the next 18 months? Thanks for any advice.

My 84 yr old Mum's landline has been disconnected

My Mum has had her landline cut off twice. She lives on her own and has had no notification from Virgin. Your call centre staff have been no help whatsoever (2hrs on the phone, speaking to 4 different people, and being cut off twice). Initially we...

Voicemail not kicking in

Hi, Since our landline was changed over to the digital line our free voicemail system doesn’t seem to be working. When I dial 1571 it says I have no voicemails, but when people try to call no matter how long they hold on the call the voicemail doesn’...

Resolved! *MY TELEPHONE HANDSET IS SHOWING 'NO LINK TO BASE - PLEASE CHECK BASE?' ANY GUIDANCE?

Body good morning. Roger123 here. *Can you or any other bright and knowledgable member of the Community please give me a hand? I am quite new to Virgin Media and my Wife and I are elderly and I am a bit 'shaky' suffering from Parkinson's disease. *A...

Landline not working - no dial tone

Hi. I have no dial tone on landline and unable to make outgoing calls. Fault checker saying no known issues. Any suggestions please? Thanks Eve

Landline Phone Engaged

Engaged tone when phoning out unless I put the area code in front which is ok for outside my area but having to put my own area code in to phone a neighbour or local shop, etc?Phoned my wife's mobile, nothing other than it stated she had a missed cal...

Hub 3 telephony disbaled

virgin sent me the adapter to connect my landline to my hub, but on my hub settings its saying disabled. I no longer have the wall socket as i got some work done on the house. ive rang up the call center but they dont seem to understand what im sayin...

Resolved! Complaint Handling

This is the short version.I raised a request on 30th October to have my home phone number ported across from Sky. I was told it would happen on 10th November. It didn't. By the time I had got VM to investigate the number had become inactive and I was...

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