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Forum Posts

Virgin Media's answer to CityFibre?

Hi All,I have been a Long Time Virgin Media customer mainly because they have been the only company to offer me higher than 5mb broadband service. Now that CityFibre is available in our area I was curious to understand what Virgin Media are going to ...

tepark by On our wavelength
  • 27 replies
  • 0 kudos

40mbps instead of 500mbps / Capped Speed / Fair Usage Policy

I have an issue with my virgin media broadband. I'm approx 4 months into my 500mbps contract and after the first month my speeds have dropped drastically from 500-560mbps to 43mbps. This i believe is a hard cap placed by virgin media as i am a heavy ...

Drop off in initial broadband speeds

I am fairly new here so please be gentle!In brief, my query is I have seen a big drop off (c.25%) in my broadband speed after three weeks and I'm curious what might have caused this and what I can do about it, if anything.In more detail, I had 1Gig b...

Upload speed

I have the virgin 1g broadband, I have downloaded speeds if >600 but my download speed is very low at <1, any help would be appreciated.

Rdearn by Just joined
  • 2 replies
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Resolved! 1Gig not available as upgrade choice, despite what site says

Hello,I've been looking into upgrading my broadband speed recently. I currently have an M250 line. Entering my postcode on the area speed checker says that Gig1 is available in my postcode, but when I go to view upgrade offers on my account, the high...

2.4Ghz band terrible compared to 5Ghz

Hello,I've been having an issue with my HUB5; despite being on a gigabit plan, when a device is connected to the 2.4Ghz band I can receive a maximum of 10mbps, on ethernet I can receive a great 800mbps and on the 5Ghz I can receive 300... I'm not too...

Sniggiw by Joining in
  • 3 replies
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(Way)Below Average Speed for 2-3 Weeks Now

 I've held off from posting because I haven't had any issues this bad until now.The advertised 1gig internet with averages around 1150 MB isn't legit. I've been struggling to reach 1gig for about 2-3 weeks now, and I've only noticed that because I'm ...

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Resolved! Upload speed died down 3 hors ago (0.0 to 0.1 mbps)

HiI live in Epsom area in KT17 postcode. Upload speed completely died about 3 hours ago. It is GCSE exam time and we need this sorted urgently. How do I contact VM tech support?Thanks

jpsh by Joining in
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UHD - Buffering

Hi,So been with Virgin for a month or so.. it all seems to be working OK except the recent outages... anyway noticed that when we're watching iPlayer and UHD content it buffers.. well I say buffers it just stops playing, we go out of the programme th...