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Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 36 kudos

Slow internet

I have a hub 3 and 512mb package installed yesterday.  When I did the first speed test in the lounge where the hub is, I got 526mbps which was amazing!  When I tested again this morning, it was down to 312mbps.  Still pretty fast, so I'm not complain...

puihang by Tuning in
  • 4 replies
  • 0 kudos

Low WFi speed on 1 gig

I have called almost monthly about my 2-300mbps download speed on 1 Gig fibre, lower than when I had the 600 pacakage.They didn't help me at all. Refused to send me a Hub5. However, I had an Orbi set up. I eventually put the HUB 4 in modem mode. I ma...

Knitman1 by Joining in
  • 4 replies
  • 0 kudos

M350 Fibre Package - All week getting about 2mbps down

Been a happy customer of VM for a few years. Running a Hub 3, 350Mbit package. It's been solidly over 250Mbit most of the time over the past few years. This week the connection has suddenly dropped to around 2-3Mbit...basically unusable. Nothing in m...

waz1234 by Tuning in
  • 13 replies
  • 0 kudos

around 50% packets loss

since today morning I have around 50% packet loss to anywhere after VM hub. Phone support is absolutely useless, they said they will send a "magic" message to my hub to fix this, and it takes 4 hours, and there is nothing else that can be done for me...

ksim by Up to speed
  • 17 replies
  • 0 kudos

Poor Wifi

So my Internet connection has always been poor! Can't get reliable connection in my bedroom to watch Amazon Prime or Neflix on the Firestick, so I've always had to pay for a 2nd box & watch it that way .I recently complained again as the WiFi pod pro...

mmc1978 by Tuning in
  • 5 replies
  • 0 kudos

Resolved! Broadband speed

Activated volt (125mbps-250mbps) wired connection. Speed all good at first, now only 80mbps and been like that for at least 30 days that aware of. Done all resets, no good. Unplugged ethernet cable, speed shot up. Ethernet cable issue? Any advice wel...

Dmp_11 by Joining in
  • 1 replies
  • 0 kudos

Upload speed slow

My upload speed is normally around 36mpbs+ im on 350mb broadband. Only noticed the upload speed was very slow when i tried to live stream and i keep getting disconnected or viewers had issues. Tried to go to speedtest.net download is fine around 350+...

joncb3 by Joining in
  • 10 replies
  • 0 kudos

Resolved! Terrible Hub 4 performance after firmware update

I started noticing some issues on Teams calls this week and the ping trace from TPB had started looking pretty hopeless as well. Hoping it would solve itself I ignored it. Then I noticed the LED on the modem had turned green where it was once white. ...

NiknakSi by On our wavelength
  • 59 replies
  • 0 kudos

SNR issue, I guess.

Hemel Hempstead(HP2)Looks like the connection went down originally at around 12:30PM(ish) before coming back at just before 3PM.Online fault checker is showing nothing wrong (currently).Just posting so this can get potentially flagged up/noted.Live G...