Recent DiscussionsNot getting what I paid for Avoid Virgin as they don’t care about you and they just want your money. for anyone from Virgin reading this let me make it extremely clear as I’m sick and tired of trying to explain this to your hor...Faster Upload speed Hi all My contract is coming up to finish shortly and I'm looking to get symmetrical speeds, How do I find out if this is available to me? If its not available then ill need to move away from Virgi...Slow connection to internet Recently I am experiencing issues when connecting to the internet. For example if I try to connect to the BBC web site the connection freezes and then suddenly connects and runs as expected. I can se...54.1Mbps for a 350Mbps Package? Good evening, Could someone advise as to who I should contact about my broadband and telephone. I have the 350mb package but internet is terrible. Ran a speedtest and getting 54.1 Mbps on Download...Gaming lag on Hub 4 with 250Mb service Good evening, I've been seeing occasional packet loss on my connection and friends say I am lagging in games. I'm on a 250Mb service with a Hub 4. The speed is usually OK but can drop right down at ...Intermittent connection nonstop Hi all, after searching threads it seems others have had this issue but Virgin take them to a private chat to solve the issue. devices: 2 laptops on Wi-Fi, 1 laptop on Ethernet, 2 mobiles. Issue:...Is there any kind of timetable for when a given area will get the FTTP upgrade? When we moved from our old house, we were leaving a FTTP broadband provider that doesn't serve the area where we live now. My son's unhappy about his gaming ping times now that we're with Virgin HFC....Poor upload speeds and BQM at peak times Hi, I've noticed over recent weeks my BQM graph is looking awful at peak times (weekday evenings, and especially weekends). To me it looks like upstream utilisation as the 50Mb upload is sometimes ...M350 Customer with current max DL 2.7MB/s Recently joined Virgin (connected 10 days ago) and was immediately satisfied with the service. I completed a self-install as the former occupant of this house was a previous Virgin customer. The...Download Speeds crash every Saturday or weekend when any sport is on. Is anyone else suffering from their 'Download' speeds taking a serious Dive at weekends as the time approaches 14:00 hrs? although I am on the 1 Gig Service. I can only assume that its down to more &...Solved
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