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Gig internet constant issues

Had gigabit internet for over a year and had nothing but issues our speeds are anywhere from 90Mb to 900Mb having phoned virgin customer support on several occasions i keep getting told to do a pin hole reset every single time they are total robots d...


intermittent signal issues

hey guys im having terrible download speeds , internet keeps dropping out , been going on for about a month now , had a technician come out replaced hub and splitter and i am still having the same problems , every time i run a check i get this error ...

emmal15e by Joining in
  • 1 replies
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Resolved! Loss of upstream channels

Hello , Area reference 24As of last weeks heavy rain , we have been having nightly Internet loss, noticed only one upstream channel, pretty sure there used to be 4.Stats below, please advise if fault looks to be with cabinet or my equipment, thank yo...

Broadband speed

I keep having issues with broadband speed. In my contract says minimum guaranteed speed 107mbps but I never had these kind of speeds. And today all day on virgin speed test it says 17mbps. Cannot stream anything. Tried to restart it many times. Can a...

Router download speeds drop to sub 1mb until reboot

For the last 3-4 days, suddenly both hard-wire and wifi device speeds drop from 80-150mb to sub 1mb. A reboot fixes this for around 5-6 hours but then the speeds drop again until a further reboot.  Can't see any issues in my area and checked the rout...

bmitch92 by Tuning in
  • 3 replies
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SuperHub 3 Modem Mode port 1 stuck at 100meg

Recently took out Virgin Media since moving from BT, beginning to wonder if I’ve made a big mistake.I have my SuperHub currently set in Modem mode as I have a far superior ASUS router.My problem is the SuperHub in Modem Mode keeps switching port 1 to...

Zoltron by Tuning in
  • 9 replies
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Contract Says 100mbps Upload but Router Says 50mbps

I renewed my contract recently to 1Gig after almost going to BT for better upload speeds but Virgin said 100mbps is available. A month and a half now, still 50mbps and my contract says 100mbps. I called tech or chat services and they keep talking abo...

vstylez_ by Tuning in
  • 12 replies
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Resolved! Superhub 3.0 needs replaced for free VOLT 1Gb O2 benefit

Hi Folks ... I'm currently on a Superhub 3.0 and M500 Broadband. My Virgin Mobile SIM has now been transferred to O2 (we have 4 VM phones in the household). My understanding is that I am now entitled to a free VOLT Benefit on Broadband, taking me to ...

G5amo by Dialled in
  • 4 replies
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