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unusable internet since 3pm

what going on with my connection as its complete unusable but Virgin (like their usual useless self) say there is no issues.. Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 12590000001.137QAM 256162139000...

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locky1 by Dialled in
  • 1014 Views
  • 12 replies
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Superhub 5 Wi-Fi Wow!

 Am in between upgrading my Asus rt-ax86u to the newer pro model with the 2.5gb WAN and LAN ports to compliment the 2.5gb port on the Superhub 5.Whilst waiting for this to arrive I turned off modem mode on the hub and setup temporarily as my WiFi rou...

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gcarter by Superfast
  • 739 Views
  • 5 replies
  • 1 kudos

Constant low-level packet loss

For the last month or so I've been getting constant low levels of packet loss (note the red signal at the top of the chart):It doesn't seem to be affecting general day to day usage, but clearly something's not quite right. Rebooting the hub doesn't m...

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tievolu by On our wavelength
  • 7149 Views
  • 127 replies
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Speed question

HiI noticed recently that download speeds had dropped to around 1/3 of where they should be - only thing that had happened was another company had been digging in the street near the cabinet.Did all the usual troubleshooting to no avail. I saw that d...

b1oldie by Joining in
  • 204 Views
  • 2 replies
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Slow speeds and high ping again from 3pm 1st Aug.

Problems started around 3pm around half speed both up and down with high pings and jitter, but system check's show no reported problems yet running viginmedia page test is reports there is a problem and they are looking into it and to WAIT 24hrs befo...

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SNK by Dialled in
  • 254 Views
  • 3 replies
  • 0 kudos

Resolved! Gig1 upload upgrade

Hi,Given that business customers have all just had an upload speed increase, with Gig1 customers seeing their upload speeds doubled to 100Mbps, what are the chances of this being rolled out to domestic customers?Apologies if this has already been ask...

Geoff_UK by Superfast
  • 1968 Views
  • 12 replies
  • 1 kudos

Why do I have to keep restarting my router to get my full speed?

Hi,Every week I'm having to restart  my virgin router in order to get the full speed I'm paying for. It dwindles down to 30 Mbps when it should be 250 (I use FAST to check). On a restart, its back to what it should be and connections don't drop off, ...