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Forum Posts

Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 37 kudos

volt broadband speed boost

I joined o2 on 1st July and received volt double data on 13th july. How do I claim Virgin broadband speed boost.All the Help pages take me back to o2 but Virgin is the problem?

phammond2 by On our wavelength
  • 2 replies
  • 0 kudos

US Power levels and random packet loss on BQM

Hi guys,I've been using Virgin Gig1 for a while now and after browsing through my BQM's I noticed some random packet loss here and there and wanted to check my upload power levels are within spec. Recently I've been noticing quite a few messages abou...

MichalP by Joining in
  • 3 replies
  • 0 kudos

Slow speed new installation

I had virgin installed today for the 250 speed package.The speed is good right next to the Hub but upstairs it is only 28 in one room 22 in another  and 19 in my sons rooms where he wants to play Xbox.Also only 100 the rest of the house.I'm going to ...

New customer, is fluctuating internet speed normal?

Just got Virgin Media installed today and the speeds are an increase over my last provider but I've noticed it's been a tad inconsistent, staying where it should be to about half the speed I should have.I know that some other networks have a 10 day b...

a good broadband/tv alternative to Virgin Media?

I'm ending my contract with Virgin Media because they are too expensive now. I was paying around £43 and now the new bill will be £75. I've been looking at Sky and Talk Talk but I've been seeing unfavorable reviews so I'm hesitating. Was wondering if...

skeet5 by Joining in
  • 1 replies
  • 0 kudos

Gig 1 Extremely Poor Performance

Hi,I recently upgraded from 250m to Gig 1.I am receiving below speeds on a wired connection, which is an absolute joke considering I am on gigabyte connection. I can barely load a Youtube video let a alone work from home or use internet for gaming wi...

evasion by Joining in
  • 17 replies
  • 0 kudos

VOLT upgrade but worse speed than previous level

Good morning guys,I've been on M125 for no issues.  Got an upgrade to M250 when contract ended again no issues downloads in the register of 260 and uploads of 25.My partner recently got an O2 sim and as a result VOLT benefits have been activated on o...

mrdeejay by Joining in
  • 1 replies
  • 0 kudos

Terrible download speed via battle net and steam

Ive been getting on average 200kbps download speed when downloading on battle net and Steam, which is absolutely dogshit for the wifi plan im on (Im on the 1gb plan) this is terrible as im not even getting 1mbp so im practically being **bleep** scamm...

tanini by Joining in
  • 2 replies
  • 0 kudos

Very poor BQM and lower speeds

Hi,My BQM has been 'spikey' for a few months but it hasn't really been a problem and speeds have been around normal.However over the weekend the BQM seems to have suddenly got much worse and speeds have dropped too.Are the forum team able to check if...

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cje85 by Trouble shooter
  • 3 replies
  • 0 kudos