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Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 33 kudos

Upload t3 and lot of time outs

hi this is 2 months after i last posted in this and i'm seeing a lot of red now on my bqm meter also the t2 timeouts are worse than what they were before. I'll post the logs and the upstream. if someone could help me with this again as the last engin...

Upload T3 timeouts and slowness

Hi all!Have been with VM for 18 months or so with no issues. However for the past few weeks my upload speeds have suffered and looking in the stats page on my Hub 4 there are loads of timeout errors, and the QAM used to be 64 for all but it's dropped...

Terrible upload speed for the last month

Since some work in my area, my upload speeds have dropped to almost nothing. Some days it'll go as high as 10 mbps, but most of the time it hangs around 2-3 mbps. Download has been completely fine.I'm on M350, so I should be getting ~36 mbps up.  Her...

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Resolved! Do I really need 250 Mbps?

Been wondering whether I really need the 250 Mbps I'm paying for. And, perhaps as much to the point, whether I can even make best use of it, given that most of the connections are wireless.I've been doing a few speedtests with different devices at di...

chrisobeer by On our wavelength
  • 7 replies
  • 0 kudos

Keeps crashing and not getting close to 1gig

Hi,Please can anyone give me some advice?We upgraded to 1gig broadband and a hub 5.The hub is in modem mode and connected by wires to one Eero router, which is then wired to two others around the house.Initially the speed was consistently 940mbps as ...

Ben23 by Tuning in
  • 7 replies
  • 0 kudos

Slow WIFI and Hub 4 and Dell

Hi everyoneIve recently switched to Virgin broadband 350 and I am having a problem with my work laptop.It is a Dell Vostro 3150. My iphone seems to be getting circa 300mbps in my study ( Virgin connect app), but my laptop is lucky to get 50mbps.I am ...

Broadband slow after upgrade

Hi everyone.I recently moved from an old contract with M250 broadband to a new one on the 5th January 2023. This is the M350 broadband.What I'm finding is that the upload speed is completely fine. However, the highest I can get is 140MBPS~ download s...

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Sharpy63 by Tuning in
  • 12 replies
  • 0 kudos

Low Download speed

Hi.. I am getting experiencing buffering on streaming, so did some speedtest to see what was happening. I have used a number of speedtest site and all test of download is less than 90Mbps.My service should be 350Mbps, which I have been getting, with ...