now.... first and foremost... VM BB is rock solid... 99 days out of 100...
today seems to be the exception: ( 2025-07-18 - Gloucestershire GL3 )
Dropping a good chunk of packets... upstream bandwidth seems throttled to 0.010mbps... guess we all have off days.
( and yes i've done all the sensible things to rule out a local issue ).
This in modem mode or router mode?
check with ping to 194.168.4.100
VM Hub is is Modem Mode. This isn't a local issue. that address shows the same issue.
It's the upstream contention that's causing the loss.
As I said... 99.99% of the time... it's rock solid. Clearly just having a bad day somewhere.
Upstream contention shouldn't cause packet loss. It can cause timeout, if that is set too low.
Just gunna leave this last diagnostic image here... whatever "changed" in Area 5... affecting all the neighbours too.
last diagnostic image. It's affecting all the neighbours too. Area 5. Struggling to post as the connection's so poor.
Yes, it all points to a signal issue, not congestion. :)
Problem has "magically" gone away... yesterday evening... go figure.
Forum TeamThanks for reaching out to us loopback7084, and welcome back to our Community Forums!
We're sorry to hear of the issues you've been experiencing in your local area, which appears to be ongoing and is estimated to be resolved later today at 18:00.
Do please keep tabs on the local area for the time being and once no issues appear, perform a reboot on your equipment and the service should then be up and running as expected.
Hopefully our team can meet today's estimated fix time, but this can potentially be pushed back if our team a little more time to resolve.
If you have any further questions or concerns, do please feel free to report back to us.
Thanks,
David_Bn
