Forum Discussion

db1066's avatar
db1066
Joining in
7 months ago

Broadband Dropping Multiple Times a Day

Our Broadband is dropping multiple time a day, output of network log below (Mac's Changed for Security)

VM Hub 3.0, we do not use the onboard WIFI so it's not that.

Multiple Router Reboots and Resets, still occurring, support portal is just telling us the reset the router yet again.

08/07/2024 12:09:0 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/07/2024 06:49:44 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/07/2024 06:27:10 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/07/2024 21:34:3 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/07/2024 21:29:27 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/07/2024 19:12:53 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/07/2024 19:12:53 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/07/2024 14:38:38 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/07/2024 19:16:33 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/07/2024 19:00:22 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/07/2024 18:59:1 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/07/2024 18:29:38 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/07/2024 18:27:1 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/07/2024 18:15:44 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/07/2024 16:53:9 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/07/2024 10:20:10 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/07/2024 06:17:2 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

  

  • Client62's avatar
    Client62
    Alessandro Volta
    7 months ago

    Does Router mean the VM Hub 3 and / or a 3rd party Router that you have provided ?

    Given no mention of Hub 3 panel lights changing, how have you tested
    that this is not a network cable defect or a 3rd party router issue ?

    • db1066's avatar
      db1066
      Joining in
      7 months ago

      Yes sorry by router I mean the Hub 3, they only time the lights change is when I either reboot or reset it, when the connection drops as above they remain the same.

    • db1066's avatar
      db1066
      Joining in
      7 months ago

      I guess I only run the ping command when it's down?

      I've set up BQM

    • db1066's avatar
      db1066
      Joining in
      7 months ago

      Had another outage at 21:36

      BQM Ties up with network log

      timestamp                                sent-polls lost-polls min-latency-ns ave-latency-ns max-latency-ns

      2024-07-11T21:36:40Z10051102300001153000018330000



      Time Priority Description

      11/07/2024 23:05:23noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      11/07/2024 22:10:45Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      11/07/2024 21:37:45criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      11/07/2024 21:36:54Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      11/07/2024 21:36:54criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;





      • Matthew_ML's avatar
        Matthew_ML
        Forum Team
        7 months ago

        Hey db1066, thank you for reaching out and a warm welcome to the community I am so sorry to hear about this.

        Let me send you a DM now.

  • Client62's avatar
    Client62
    Alessandro Volta
    7 months ago

    When our Hub 3 looses connection to the VM network it displays a green flashing bar on the front panel.

    When looking at the BQM, remember it is plotting the responses from your 3rd Party Router,
    i.e. not responses from the VM Hub 3.