Broadband drops out regularly
My broadband is dropping out regularly.
There was some work on the network in the last few weeks, and the problems arose then.
I can reset the Wi-Fi in a few minutes, but this only provides a temporary fix.
When the system comes back up, Wi-Fi resumes, but the Virgin Box (Humax EOS1008R - V001) then shows an error code for connection to the Internet (CS9994, I think) and explains that not all features will work without this connection. This is undoubtedly true for apps like Netflix. Ironically, the Smart TV will pick up the Wi-Fi signal fine and show Netflix.
I have copied some router data pages but fallen foul of the maximum character limit. So only
I hope that some kind person can interpret them
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 331000000 | -0.7 | 40 | 256 qam | 25 |
2 | 203000000 | -0.5 | 40 | 256 qam | 9 |
3 | 211000000 | -0.5 | 40 | 256 qam | 10 |
4 | 219000000 | -0.5 | 40 | 256 qam | 11 |
5 | 227000000 | -0.5 | 40 | 256 qam | 12 |
6 | 235000000 | -0.5 | 40 | 256 qam | 13 |
7 | 243000000 | -0.7 | 40 | 256 qam | 14 |
8 | 251000000 | -0.7 | 40 | 256 qam | 15 |
9 | 259000000 | -0.7 | 40 | 256 qam | 16 |
10 | 267000000 | -0.5 | 40 | 256 qam | 17 |
11 | 275000000 | -0.5 | 40 | 256 qam | 18 |
12 | 283000000 | -0.7 | 40 | 256 qam | 19 |
13 | 291000000 | -0.7 | 40 | 256 qam | 20 |
14 | 299000000 | -0.7 | 40 | 256 qam | 21 |
15 | 307000000 | -0.7 | 40 | 256 qam | 22 |
16 | 315000000 | -0.7 | 40 | 256 qam | 23 |
17 | 323000000 | -0.7 | 40 | 256 qam | 24 |
18 | 339000000 | -0.5 | 40 | 256 qam | 26 |
19 | 347000000 | -0.9 | 40 | 256 qam | 27 |
20 | 355000000 | -1 | 40 | 256 qam | 28 |
21 | 363000000 | -1.2 | 40 | 256 qam | 29 |
22 | 371000000 | -1 | 40 | 256 qam | 30 |
23 | 379000000 | -1.4 | 40 | 256 qam | 31 |
24 | 387000000 | -1.5 | 40 | 256 qam | 32 |
Network Log
Time Priority Description
13/02/2024 10:43:4 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
13/02/2024 10:41:42 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:01:39 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
11/02/2024 14:19:47 | notice | Unit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
09/02/2024 01:54:53 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/02/2024 12:54:27 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/02/2024 22:03:2 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/02/2024 00:54:27 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/02/2024 17:26:57 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
31/01/2024 12:54:27 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/01/2024 09:23:16 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/01/2024 00:54:26 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/01/2024 19:19:17 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
25/01/2024 05:20:7 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
25/01/2024 05:20:2 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
25/01/2024 05:20:2 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
25/01/2024 05:20:2 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
25/01/2024 05:20:2 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
25/01/2024 05:20:1 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/01/2024 18:59:28 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
Any help from the good people on this board would be heartily welcomed.
Alan Speed
Just to clarify.... are your issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check on one to help diagnose whether it is just a wifi issue or it could be network connection/Hub related?What Hub model is it? What are the various Hub lights showing/doing when this happens if a Hub3 is the base light a steady white(ish) or flashing green?
It's sounding like it may just be wifi related but post up all the stats thus...
Navigate to these “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again). If character limits are “exceeded” - just do two posts