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Resolved! Internet speed

Hi all, I have gig 1 and have just done a speed test , I don’t quite understand these sort of things so I thought I would consult the experts as you guys seem to know this stuff very well. So it tells me that my download speeds is 145 mbps and upload...

Peter4858 by On our wavelength
  • 4 replies
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Slower speeds since package change

Hi all,A while ago I upgraded from a 500mb package to a Gig1 package. At some point I ran speedtests and realised that actually, my speeds were lower than what I was getting on the 500mb package. I'm unsure where the issue starts, here's a speedtest ...

Suica by On our wavelength
  • 22 replies
  • 0 kudos

Gig1 10-15Mbps upload speed

Customer in area 20, for last 2 months been getting average 10-15Mbps up speeds unless testing between 4am-6am where getting 40-45Mbps. Hard wired using HUB4 in modem only with Netgear RAX120. Same results connecting directly to Hub4.Down speed consi...

DS4130 by On our wavelength
  • 90 replies
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Packet loss / delays

For the past month or so i have been getting what looks like packet loss of upto 25% while gaming. i have tried logging with BQM but the daily reports are showing 100% packet loss at certain times when it cant be as i'm still online. Tried the usual ...

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Morty84 by Tuning in
  • 26 replies
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disconnections and timeouts many T3 Critical errors

friend across the street having same issues and VM visiting her today25-08-2023 11:32:51criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;25-08-2...

sardine by Tuning in
  • 9 replies
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VM Latency Spikes

Hi,I know ive seen a lot on the forums about this but has this actually ever been resolved. My VM internet has become unusable lately due to massive latency spikes. I cant play online games, teams and zoom calls cut out etc. VM sent out an engineer w...

Shokii by Joining in
  • 2 replies
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On Gig1, getting 250Mbps downloads

I used to be on M500 and would get 500Mbps or more most of the time, but having upgraded to Gig1 I get between 200Mbps and 600Mbps downloads. Tends to be slower in the evenings and I am measuring a wired connection. I am in modem mode and using a Uni...