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Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 36 kudos

volt 350 but actual is 270'ish

i'm on volt 350 but my phone can only achieve around 270'ish using various speed test apps..my very old laptop can only get around 70 but thats down to its limited hardware but my phone is a new motorola edge 30 neo ..any thoughts?

scareyone by On our wavelength
  • 9 replies
  • 0 kudos

Broadband speed

Pay for M350, only been getting 95MB since the outage last week. Rebooted the hub > 5 times but no luck?Any pointers?

amk1203 by Tuning in
  • 6 replies
  • 0 kudos

Unacceptable packet loss and stream frame drops AGAIN

hi all,despite the fact i had an ongoing conversation with a very nice community manager who had helped keep me updated when i had this problem for 2 months at the end of last year, apparently me replying to her asking me to "let me know if you exper...

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JowoHD by Joining in
  • 1 replies
  • 0 kudos

Stupidly Slow Upload Speeds

Hello, I just had 250mbps fibre installed and while the download speeds are normal the upload is consistently below 1mbps. I contacted Virgin directly numerous times but they seem clueless and not particularly in a rush to fix the issue (you need to ...

Here we go again another crash

Internet crashing out and restart doesn't help just like last week.this one is after factory resetno where near normal speed

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My upload speeds have been playing up.

Call it a coincidence but ever since Virgin Medias slow "Upload Boost" for 1 gig customers imy upload speeds have been all over the shop, this has never happened...infact upload speeds is probably the most consistent thing Virgin Media have to offer ...

kazue58 by Joining in
  • 1 replies
  • 0 kudos

New customer, is fluctuating internet speed normal?

Just got Virgin Media installed today and the speeds are an increase over my last provider but I've noticed it's been a tad inconsistent, staying where it should be to about half the speed I should have.I know that some other networks have a 10 day b...

Door knockers asking about broadband speed

I had someone knock on my door this morning saying work had been recently carried out in my area and there'd been complaints from numerous neighbours about broadband speeds due to this.He asked if I could do I broadband speed check but I told him I w...

tch1 by Joining in
  • 2 replies
  • 0 kudos

Review my speeds + router status

Hi,Can I get an opinion on my speeds and router status? For reference my broadband package is: M500 Fibre Broadband.This was fine until O2 moved me into Volt, I'm now below 300mbps previously on 300Mbps I was getting 340-400Mbps down, O2 moved me to ...


Where to start with Gig1 issues?

Just installed new gig1 package today. Setup is Hub5 in modem mode to AC86U router to my desktop only currently. Speeds are shockingly low especially upload speeds of around 0.9mbps and i'm wondering what i can do next before i turn to the phones as ...

superloopy by On our wavelength
  • 19 replies
  • 0 kudos