Resolved! had offer to increase my broadband
helloIve had an offer of increasing my broadband from 500mb to 1 gig, its supposed to happen today 10th of october but hasnt happened can someone get in touch many thanks
Forum Posts
Connection speed 20 times slower than normal
Hi, I must report a severe drop in download speed in my area (KY1 3BT). I have the 500mbps download/50mbps upload packet, and since this morning I am experiencing a very slow connection, going from 10 to 40mbps in download from the cabinet to the rou...
sudden drop in speed - network logs attached
can someone take a look at the network logs from my hub5 to see if it's showing any issues?I'm on the 1GBps plan, and up until yesterday i've been getting exactly what i should (actually slightly over).today (and late yesterday) i'm getting anywhere ...
My broadband service hasnt been upgraded
I have been sent an offer via email to upgrade my broadband speed. I sign for it, signed a new contract. My service suppose to start from 04.10.2023 but its not changted at all. Any ideas???
Upgrade to Gig1 from M500 not applied
Order reference: CH2050769754Order date: Wednesday 27 September 23New Services: Gig1 Fibre BroadbandRemoved Services: M500 Fibre BroadbandEstimated activation date: Saturday 30 September 23Hi there, I upgraded my package as stated on the 27th of Sept...
1GB BB only 10MB all afternoon/evening (at least)
Im normally all for recommending VM, been with them since the start, but after getting back off a short break today im only getting 10MB/s download. This is ridiculous and id never dream of recommending VM to anyone now. .Ive rebooted, im using a dir...
XGS-PON Speed Settling in Period
Virgin Media have just finished works in my area and I signed up pretty sharpish. An engineer has come round, ran the fibre to where I wanted it and I’ve been hooked up to the new XGS-PON network with a Hub 5x.I’m wondering if there’s a known “settli...
Department closed for broadband issues
There is an issue with my line right now, started just before 10pm, checked about 5 minutes ago and saw thisNoticed there was also a weird issue around 4pm as well and its been very spikey today and then there is that hump just after 10pm, I checked ...
Buffering
We have 1gb wifi ,2 pods and router is in same room as TvEvery night we experience buffering when watching Netflix etc done all the usual checks which appear ok ,turned off re booted / reset etc still the same Can someone please offer other things to...
Upload speed increase
Upload speed for Gig1 and M500 packages should be increasing today to 104Mbps and 52Mbps respectively. Just give your hub a reboot and it should update automatically.
