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Forum Posts

Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 36 kudos

Internet Stuttering - Speed Slow - Phone Poor

Hi,I am having problems with poor internet speed and responses. The problems started last Thursday and Friday. Checking the VM online system I found that work was being carried out in my post area (CF62) and that it would be cleared by Friday evening...

daved31 by Joining in
  • 6 replies
  • 0 kudos

1fb fibre

I'm paying for gig 1 fibre but I'm not getting my 1gbs speed only getting around 500mbs 

Hub4 and Deco

Just upgraded to 1GB from M500. Had previously got TP LINK Deco set up as Hub3 was rubbish. I’ve now got the hub 4. Switched my hub 4 into modem mode and connected to my main deck unit. All well except I’m only getting speeds between 21-27mb. Took th...

Gig1 maximum speed with Hub 4

Hi All,I recently received a free volt upgrade to Gig1 and installed the replacement hub 4 yesterday (upgrade from hub 3).I see that Gig1 is advertised as averaging 1130Mbps but the Asus XT8 mesh system I am using seems to max out at around 950Mbps w...

MrMusketUK by On our wavelength
  • 24 replies
  • 0 kudos

Evening congestion back?

Anyone in the West London area experience any outages last night?The evening congestion problem for me has recently been resolved and it's been clear for a while now. However, yesterday evening it came back with a vengeance.

tony22 by On our wavelength
  • 5 replies
  • 0 kudos

VM350 SK5 Postcode slow speeds

Very slow speeds Stockport area. Normaly my connectio is bulletproof and has been for a good while now, I have had some minor some speed issues in the past. This last week though has been dire. I'm currently downloading at 9MB/s. Are there any know i...

interox by Joining in
  • 6 replies
  • 0 kudos

Wifi Pods

I had a technician out at my property yesterday as I am experiencing very poor signal strength in my bedrooms. He tested the network and told me I needed Virgin Pods and that he would mark that on my account. He told me the pods could be ordered via ...

Young17 by Joining in
  • 1 replies
  • 0 kudos

Resolved! Recently layed virgin on estate. Limited speeds available

We've just had fibre layed on the street and searching for the postcode now shows up in the virgin website, however it seems the Max speed we can get is the 300 option  Was looking forward to getting 1gigAny reason why it's not showing 1 gig?

Engineer needed

FAO ADMINHello. I upgraded to the 1Gb package and a Hub 4 in January. Broadband speeds were no better that 45mbs to start with. The technician who came shortly after managed to increase speeds to 300mbs, but said faster speed we’re not possible unles...

Resolved! speed

I have a 1G volt broadband, but the speed test shows 9.9mbps download and 4.6mbps upload, is this correct?