Moving Cable Entry Point
Hi - I need to move my cable entry point as I'm fixing furniture to the wall it currently runs into. Does anyone know how I can arrange this with Virgin? Thanks in advance.
Forum Posts
Red light on router
Overheating red light on. Tried to switch it off for couple hours and tried to reset it few times but nothing. Router feels very hot to touch straight away after switching it back on. Can’t get a touch with virgin media support at the moment. Automat...
Have I got the correct set up for virgin media?
 Hi all, not sure if I’ve got the correct wall socket/ cable set up for virgin media or whether I need to call an engineer out? Any advice would be appreciated!
Resolved! Delayed installation - Provisional Installation Date clause beware!
My installation was delayed 83 days from the initial install date (was moved 4 times).https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Installation-Delay-Nightmare/td-p/5432418However, I was given 8 days credit (based on the last date...
Virgin Media 360 broadband move
Hi,I hope you can help, I am looking to move my broadband router from downstair into one of the upstairs bedrooms as I have new TPLink wifi access points. I have an existing coax cable that runs on the outside of the house and I have managed to conne...
engineer booked for today moving home but cant access my virgin account anymore
Hi booked home move for Virgin broadband last month. Engineer due today between 8am and 1pm - I checked my current virgin media account which is linked to my old address and to check my order and it says no orders pending. Is this because my former a...
Resolved! Does set up come with router cable to fit old NTL box?
Hi I have an old NTL internal wall box but no cable to connect my router that is expected tomorrow, does the self install kit come with this cable?? If not do I need an engineer out??thanksN
Previous tenant hasn't cancelled their contract
I am a new customer who moved into a new house last week. I expected delivery of my quick start package, but received no update and it never arrived.I called the support line who told me there is an active connection under the previous tenant's name ...
Resolved! What on earth is this wall socket I've moved in with?
Please ignore the dust and dirt as we are decorating!We moved into our new home a couple of weeks ago - when trying to connect my router I couldn't find the typical wall socket usually Telewest or Virgin Media branded. All I had was this unbranded bo...
Connect app not finding hub 5x
Help the connect app will not connect to hub 5x to do speed test but I have full access to Internet Had new hub installed a week again does virgin need to connect the app to new hub or should the app do it automatically
