Connect to Router in a new home
I have moved home and i need to self connect my existing virgin media but not sure how to connect and i dont see any connector to connect . Any suggestion is highly appreciated.
Forum Posts
Moving entry point
Hello, Could we please request a staff member arrange a job for the relocation of the entry pointinto our property? We are happy to pay the £25 non-fault fee. Thank you
House on virgin street not showing on postcode checker?
Hi! I’m hoping one of the forum admins can help me out. We are moving onto a street that has Virgin. Our address is not on the postcode checker. The house is wired for fibre. We’ve been with Virgin for four years but I’ve had to end my contract. Is t...
Outside work still hasnt been done
I'm supposed to have virgin media installed on the 30th of October but i still haven't had any work done outside my house is this normal or will they do the outside work on the day
Extension cable for the Hub
Hi, I need to get an extension cable for the Hub, and I've heard that VM can send up to a 3m one, which is fine for what I need. How can I go about getting it?
Received quick start box, it’s activated but no Wi-Fi light. Currently on sky and moving over.
Just received my router today, set up and activated but no Wi-Fi light on. Moved over from sky to virgin. Ran a speed test and not meeting its potential. Any advice? I’m usually quite tech savvy but this is getting to me!
Hub relocate / extension lead request
Hi Matt, May I also have an extension lead please? I’d like to relocate my WiFi hub to the center of the house so that everyone gets better signal
Having issues with my connection.
When I got in from work this morning my WiFi wasn’t working and the light on the hub was red, I followed the instructions on the app and unplugged it, then plugged it back in, I had a blue flashing light for a while that then changed to white, now it...
Extension cable for Hub 3
Hi would it be possible to send me out an extension cable for my hub 3 as I have moved my room about.
Having issues with my connection.
When I got in from work this morning my WiFi wasn’t working and the light on the hub was red, I followed the instructions on the app and unplugged it, then plugged it back in, I had a blue flashing light for a while that then changed to white, now it...
