QuickStart, set up and connections

Contractor damaged main cable in garden, possibly affecting other properties too.

I’m having work done in my garden and the contractor has pulled up a couple of cables with his digger and one must be our virgin service as we’ve lost this. one cable is in a green duct and the other is a fairly heavy duty screened concentric single ...

Cancel my order

I just ordered a broadband from virgin media but I wish to cancel my order. Can't find information of who to contact to cancel. Any advice, most welcome, thanks.My order number is CH2022431090, order date: 17/09/2022

External junction box

The brown junction box on the outside of my house has had the lid dislocated, I have tried to refit it but I think after 20 plus years out there it has just about had it. Can it be replaced as I am concerned about having the wiring open to the elemen...

Engineer Installation Appointment Track

Hi there,I had an appointment booked today for between 8-1 for a broadband and the engineer still has not shown up. Is there any way I can check the status as we cant track him using the app because we don’t have an account yet.

Can't see my installation date

Today is the day of my installation, I've recieved a call from Virgin on a 0161 that I missed and the voicemail said a technician is going to be late and will arrive from 6 - 6.30, I have then checked the website to see if anything has changed on the...

Resolved! Advice on wiring and set-up

Afternoon All - Will try and keep this as brief as possible but likely to get long winded and apologies if any of the questions appear dumb!I am looking to switch from Sky (TV) and BT (Phone and broadband). The Ultimate Volt package gives me everythi...

External Cable Cut

Hi there, my external cable has been accidentally cut and I have booked an engineer visit under service failure. Do I need to let Virgin know it’s a cable repair or specialist? or can a standard service failure visit engineer repair? many thanks!

No internet after engineer visit

I have had intermittent problems with my internet for many weeks (the internet would go off for hours at a time), and yesterday had an engineer round to try to fix the issue. After his visit, I now have no internet at all. I called 150 and received...

VM + TP-Link Deco X20 AX1800 Query

Hi all Hope it’s ok to revive this thread instead of starting a new one. I have taken the leap and signed up to Virgin after being with BT for a very long time. The max speed we can get with BT is 40mb and with a demanding household it’s just not eno...

Replacement CATV cover needed

The triangular cover to my CATV, out in the street, has gone missing.How would I go about getting a replacement please.

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